The Service Industries Journal, Volume 43, Issue 15-16 (2023)

Browse this journal
Sample our Economics, Finance,Business & Industry journals, sign in here to start your access, latest two full volumes FREE to you for 14 days

The Service Industries Journal, Volume 43, Issue 15-16 (2023)

See all volumes and issues
Vol 44, 2024 Volume 43, 2023 Vol 42, 2022 Vol 41, 2021 Vol 40, 2020 Vol 39, 2019 Vol 38, 2018 Vol 37, 2017 Vol 36, 2016 Vol 35, 2015 Vol 34, 2014 Vol 33, 2013 Vol 32, 2012 Vol 31, 2011 Vol 30, 2010 Vol 29, 2009 Vol 28, 2008 Vol 27, 2007 Vol 26, 2006 Vol 25, 2005 Vol 24, 2004 Vol 23, 2003 Vol 22, 2002 Vol 21, 2001 Vol 20, 2000 Vol 19, 1999 Vol 18, 1998 Vol 17, 1997 Vol 16, 1996 Vol 15, 1995 Vol 14, 1994 Vol 13, 1993 Vol 12, 1992 Vol 11, 1991 Vol 10, 1990 Vol 9, 1989 Vol 8, 1988 Vol 7, 1987 Vol 6, 1986 Vol 5, 1985 Vol 4, 1984 Vol 3, 1983 Vol 2, 1982 Vol 1, 1981
Download citations Download PDFs Download issue

Articles

Article
The dark side of artificial intelligence in higher education
Stanislav Ivanov
Pages: 1055-1082
Published online: 24 Oct 2023
AbstractforThe dark side of artificial intelligence in higher education | Full Text | References | PDF (2.5 MB) | EPUB
  • 7204 Views
  • 5 CrossRef citations
  • 0Altmetric
Article
Systematic literature review and future research directions for service robots in hospitality and tourism industries
Subhodeep Mukherjee, Manish Mohan Baral, Ramji Nagariya, Chittipaka Venkataiah, U. V. Adinarayana Rao & K. Srinivasa Rao
Pages: 1083-1116
Published online: 10 Aug 2023
AbstractforSystematic literature review and future research directions for service robots in hospitality and tourism industries | Full Text | References | PDF (4.8 MB) | EPUB
  • 2653 Views
  • 2 CrossRef citations
  • 0Altmetric
Article
Users’ intention to adopt artificial intelligence-based chatbot: a meta-analysis
Bin Li, Yanhong Chen, Luning Liu & Bowen Zheng
Pages: 1117-1139
Published online: 07 Jul 2023
AbstractforUsers’ intention to adopt artificial intelligence-based chatbot: a meta-analysis | Full Text | References | PDF (2.1 MB) | EPUB
  • 2035 Views
  • 1 CrossRef citations
  • 0Altmetric
Article
Metaverse in services marketing: an overview and future research directions
Dogan Gursoy, Lu Lu, Robin Nunkoo & Demi Deng
Pages: 1140-1172
Published online: 24 Oct 2023
AbstractforMetaverse in services marketing: an overview and future research directions | Full Text | References | PDF (2.5 MB) | EPUB
  • 2695 Views
  • 5 CrossRef citations
  • 0Altmetric
Article
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Jochen Wirtz, Johannes Hofmeister, Patricia Y. P. Chew & Xin (David) Ding
Pages: 1173-1196
Published online: 30 Jun 2023
AbstractforDigital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence | Full Text | References | PDF (1.9 MB) | EPUB
  • 2204 Views
  • 7 CrossRef citations
  • 0Altmetric
Article
Service innovation capability: a systematic literature review and research agenda
Tadhg Blommerde
Pages: 1197-1227
Published online: 01 Sep 2023
AbstractforService innovation capability: a systematic literature review and research agenda | Full Text | References | PDF (2.8 MB) | EPUB | Supplemental
  • 2336 Views
  • 1 CrossRef citations
  • 0Altmetric
Open Access

Explore articles