Empowering employee creativity in service organizations: unlocking the role of ownership, employee vitality and supportive leadership

ABSTRACT

This study examines the moderating effect of employee vitality and supportive leadership on the relationship between psychological ownership, that is, individual and collective psychological and employee creativity, among frontline employees in three service industries in Ghana. Five hundred and seventy-one (571) participants were selected using a convenience sampling technique and took part in the study by completing a paper and pencil self-reported questionnaire. The data was analyzed using partial least squares structural equation modelling. The findings indicate that employees’ individual and collective psychological ownership, as well as employee vitality and supportive leadership, are good predictors of employee creativity. The study further reveals that the relationship between collective psychological ownership and employee creativity is enhanced by both supportive leadership and employee vitality. On the contrary, the relationship between individual psychological ownership and employee creativity is improved only by employee vitality but not by supportive leadership. The theoretical and empirical contributions of the study were highlighted, and directions for future research were also indicated.

摘要

本研究探讨了员工活力、支持性领导力、心理所有权（即个人和集体心理所有权）与加纳三大服务行业前线员工创造力之间的关系。通过抽样的方式随机选取571名被测试者，他们通过完成调研问卷参与本次研究。数据使用偏最小二乘结构方程模型进行分析。研究结果表明，员工的心理所有权、员工活力及支持性领导，都是员工创造力的预测因素。研究揭示了集体心理所有权与员工创造力之间的关系：在支持性领导力和员工活力的共同作用下得到了增强。相反，个人心理所有权与员工创造力之间的关系仅在员工活力的作用下得到了改善，而不受支持性领导的影响。研究强调了理论和实证的贡献，并指明了未来研究的方向。

KEYWORDS:

• Collective psychological ownership
• individual psychological ownership
• employee creativity
• employee vitality
• supportive leadership

关键词:

• 集体心理所有权
• 个人心理所有权
• 员工创造力
• 员工活力
• 支持性领导

Disclosure statement

No potential conflict of interest was reported by the author(s).