The sustainability of Egan’s Skilled Helper Model in students’ social work practice

Abstract

This paper investigates the nature of students’ learning of the Egan Skilled Helper model in enabling them to develop collaborative communication skills which place service-users at the centre of decision making. The paper is a follow-up to an earlier paper which found that the Egan model was helpful to students as a communication and problem management tool and that they had transferred their learning into practice. The current study involves seven students from the first study and examines whether their knowledge and skills from learning the model in year one have been sustained two years later during their third year practice placement. A key finding is that participants were continuing to use most stages of the model (with the exception of challenging skills) with service-users in a variety of settings. Further findings are that the model is still useful in situations where goals are set by social workers rather than by service-users; and that it is the utilisation of role-play when learning the model which most embeds skills. The implications of these findings for skills training are discussed together with suggestions for further focus.

Keywords:

• Egan model
• communication skills
• role-play
• service-user empowerment
• social work

Disclosure statement

No potential conflict of interest was reported by the author.

Additional information

Notes on contributors

Sally Riggall

School of Health and Social Care, University of Lincoln, Brayford Pool, Lincoln, LN6 7TS, UK.