‘What you need to do is …’: social work students’ reflections on an advice giving audit exercise

Abstract

This paper reports on qualitative research investigating the advice giving behaviours of social work students. Second-year students, who were enrolled in an interpersonal communication skills course, were required to undertake an ‘advice-giving audit’ exercise across 6 days, with the aim of strengthening their awareness of the interactive nature of advice giving. Students then wrote a diary entry about the frequency of their everyday advice giving behaviour, its intent and reception. Nineteen students provided these reflections for analysis. Findings included three themes pertaining to advice-giving: (i) Giving advice as a natural, comfortable and unconscious way of communicating; (ii) Power and position influences advice dissemination, and (iii) Withholding advice opens, deepens and confuses norms of communication. A fourth theme pertained to the insights that students reported from engaging with the exercise. These findings illustrate the complex interactional process associated with professional advice giving. The research also suggests that experiential activities, which are conducted outside of the classroom, have significant potential to promote the critical examination of embedded communicative practices.

Keywords:

• Social work students
• social work education
• advice giving
• empathy
• interpersonal skills
• counselling skills

Acknowledgements

The authors would like to thank the social work students who so generously offered their reflections for analysis.