431
Views
0
CrossRef citations to date
0
Altmetric
Articles

The academic background of gerontologists and client satisfaction in long-term residential care for older persons

, , , &
Pages 62-72 | Published online: 10 Jan 2017
 

ABSTRACT

In contemporary Western societies, the aging population poses new challenges both to the policies and to the support systems for older persons. In Portugal, where the phenomena have a major impact, a new professional profile, the gerontologist, has emerged. These professionals have an academic background that corresponds to the 1st cycle degree at Higher Schools and is specifically oriented to the care of older persons. This study aimed to analyze the performance of the gerontologist as a Long-term Residential Care (LRTC) manager in comparison to other professionals. A total of 160 older persons living in Portuguese LRTCs were questioned about their satisfaction in regard to the effectiveness of organization, environmental/structural factors, empathy with employees, occupational activities, and participation in the decision-making process. The client’s satisfaction questionnaire covered 30 items, and each item was rated on a 5-point Likert scale. The older persons were classified as less satisfied or more satisfied according to the median value of the scale score. The older persons from LTRCs managed by a gerontologist are more likely to be more satisfied with provided care. This association was not explained by residents’ characteristics nor by the older persons’ circumstances as residents. These findings highlight the appropriateness of gerontologist skills in managing LTRCs.

Acknowledgments

We are grateful to the older persons, managers, and staff of the LTRCs enrolled in the present research for their help and support.

Funding

This work was funded (in part) by national funds through the FCT – Fundação para a Ciência e a Tecnologia (Portuguese Foundation for Science and Technology) within the strategic project of CIIE (ref. PEst-OE/CED/UI0167/2014).

Additional information

Funding

This work was funded (in part) by national funds through the FCT – Fundação para a Ciência e a Tecnologia (Portuguese Foundation for Science and Technology) within the strategic project of CIIE (ref. PEst-OE/CED/UI0167/2014).

Log in via your institution

Log in to Taylor & Francis Online

PDF download + Online access

  • 48 hours access to article PDF & online version
  • Article PDF can be downloaded
  • Article PDF can be printed
USD 53.00 Add to cart

Issue Purchase

  • 30 days online access to complete issue
  • Article PDFs can be downloaded
  • Article PDFs can be printed
USD 172.00 Add to cart

* Local tax will be added as applicable

Related Research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.