A strategy framework for performance measurement in the public sector

Abstract

This paper looks at a little-studied question: what are the strategic choices behind the selection and implementation of performance measurement practices in public sector entities? The paper presents a new strategy framework which provides a structured approach to the many options available for measuring performance effectively. The framework is primarily intended for large public sector organizations, such as municipalities, but will also be useful in smaller entities.

Keywords:

• Case study measurement approach
• new public management
• performance measurement
• service management

Acknowledgements

We are grateful for the valuable contribution by the representatives of the city of Helsinki and the city of Tampere. We also want to thank the Finnish Funding Agency for Technology and Innovation and Finnish Work Environment Fund for their financial support.