Collaboration between sales and marketing, market orientation and business performance in business-to-business organisations

Abstract

The study considers whether improving collaboration between sales and marketing may provide benefits to organisations through greater market orientation and improved business performance. The influence of market intelligence systems and management attitudes towards coordination on market orientation and collaboration between sales and marketing are also explored. The study was carried out through a survey of senior executives in large, UK, business-to-business organisations from a number of industries and the results indicate that there is an interrelationship between market intelligence systems, management attitude towards coordination, and collaboration between sales and marketing. The results also confirm that collaboration between sales and marketing has a positive and significant impact on both market orientation and business performance.

Keywords:

• collaboration
• sales and marketing
• market orientation and business performance