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Abstract
This article deals with information and communication technology (ICT) governance, a topic that has been discussed in the literature over the last 20 years. In order to offer a conceptualized view of the ICT governance models adopted by companies, a theoretical framework has been developed. A review of the available literature dealing with ICT governance, as well as a critical analysis of 27 case studies, was carried out, with the aim of highlighting the variables of the proposed framework.
Notes
1. The COBIT framework is aimed at giving managers, auditors, and ICT users a set of generally accepted measures, indicators, processes, and best practices to help maximize the benefits derived from the use of ICT within this framework.
2. A decision is considered “important” if it impacts on ICT functioning and on the alignment with business needs.