A NEW LOOK AT DOCUMENTATION AND TRAINING

Abstract

Users need quality documentation and training. A technical communicator can be an indispensable communications analyst and problem solver for an organization, helping to analyze user requirements, clarify the documentation process, develop information products, and provide computer training. By assisting IS management in solving increasingly complex communication problems, this person can also shed the one-dimensional image of the technical writer who works solely as a software documenter at the end of the development process.

Additional information

Notes on contributors

John S. Craig

JOHN S. CRAIG is director of training in the Office of Safety Information for the City and County of Denver.

Charles E. Beck

CHARLES E. BECK is an associate professor and director of the master's program in technical communication at the University of Colorado, Denver.