Servant Leadership and Organizational Citizenship Behavior in Indonesian Christian Higher Education: Direct and Indirect Effects

Abstract

The study aimed to identify the effect of servant leadership on organizational citizenship behavior and establish direct and indirect effects in Indonesian Christian higher education. This study used quantitative methods with the partial least squares structural equation modeling approach to verify the hypothesis that has been proposed. The results showed that servant leadership has no significant direct effect on organizational citizenship behavior. Servant leadership has a significant direct effect on trust, job satisfaction and leader-member exchange. Meanwhile, trust, job satisfaction and leader-member exchange mediate the effect of servant leadership on organizational citizenship behavior. Finally, trust and leader-member exchange mediate the effect of servant leadership on job satisfaction.

Additional information

Notes on contributors

Zummy Anselmus Dami

Zummy Anselmus Dami is at Educational Administration, Universitas Persatuan Guru 1945 NTT, East Nusa Tenggara, Kupang, Indonesia.

Ali Imron

Ali Imron is at Faculty of Education, Universitas Negeri Malang, East Java, Malang, Indonesia.

Burhanuddin

Burhanuddin is at Faculty of Education, Universitas Negeri Malang, East Java, Malang, Indonesia.

Achmad Supriyanto

Achmad Supriyanto is at Faculty of Education, Universitas Negeri Malang, East Java, Malang, Indonesia.