Servant Leadership and Organizational Citizenship Behavior in Indonesian Christian Higher Education: Direct and Indirect Effects

References

• Aboramadan, M., Dahleez, K., & Hamad, M. (2020a). Servant leadership and academics’ engagement in higher education: Mediation analysis. Journal of Higher Education Policy and Management, 42(6), 617–633. https://doi.org/10.1080/1360080X.2020.1774036
   Web of Science ®Google Scholar
• Aboramadan, M., Dahleez, K., & Hamad, M. H. (2020b). Servant leadership and academics outcomes in higher education: The role of job satisfaction. International Journal of Organizational Analysis, 29(3), 562–584. https://doi.org/10.1108/IJOA-11-2019-1923/FULL/PDF
   Web of Science ®Google Scholar
• Adda, H. W., & Buntuang, P. C. D. (2018). Persepsi servant leadership perguruan tinggi di kota Palu. Jurnal Ilmu Manajemen Universitas Tadulako (JIMUT), 4(1), 81–90. https://doi.org/10.22487/jimut.v4i1.108
   Google Scholar
• Afthanorhan, W. (2013). A comparison of partial least square structural equation modeling (P LS-SEM) and covariance based structural equation modeling (CB-SEM) for confirmatory factor analysis. International Journal of Engineering Science and Innovative Technology (IJESIT), 2(5), 198–205. chromeextension://efaidnbmnnnibpcajpcglclefindmkaj/http://www.ijesit.com/Volume 2/Issue5/IJESIT201305_27.pdf
   Google Scholar
• Akdol, B., & Sebnem Arikboga, F. (2017). Leader member exchange as a mediator of the relationship between servant leadership and job satisfaction: A research on Turkish ICT companies. International Journal of Organizational Leadership, 6(4), 525–535. https://doi.org/10.33844/ijol.2017.60226
   Google Scholar
• Al-Asadi, R., Muhammed, S., Abidi, O., & Dzenopoljac, V. (2019). Impact of servant leadership on intrinsic and extrinsic job satisfaction. Leadership & Organization Development Journal, 40(4), 472–484. https://doi.org/10.1108/LODJ-09-2018-0337
   Web of Science ®Google Scholar
• Albright, J., & Park, M. H. (2009). Confirmatory factor analysis using AMOS, LISREL, Mplus, SAS/STAT CALIS. University Information Technology Services Center for Statistical and Mathematical Computing. Indiana University.
   Google Scholar
• Alonderiene, R., & Majauskaite, M. (2016). Leadership style and job satisfaction in higher education institutions. International Journal of Educational Management, 30(1), 140–164. https://doi.org/10.1108/IJEM-08-2014-0106
   Web of Science ®Google Scholar
• Alshammari, I., Halimi, F., Daniel, C., & Alhusaini, M. M. (2019). Servant leadership in higher education: A look through students’ eyes. International Journal of Servant-Leadership, 13(1), 257–285. https://gonzaga.azureedge.net/-/media/Website/Documents/Academics/School-of-Leadership-Studies/DPLS/IJSL/Vol-13/IJSL-Vol-13-11-Alshammari-Halimi-Daniel-AlHusaini.ashx?rev=b26cbcf9bfde43969f2c1f5b4e722f58&hash=D24A38BA72430A30F027EC9978B47A38 https://doi.org/10.33972/ijsl.57
   Google Scholar
• Amah, O. E. (2018). Determining the antecedents and outcomes of servant leadership. Journal of General Management, 43(3), 126–138. https://doi.org/10.1177/0306307017749634
   Web of Science ®Google Scholar
• Amin, H., Ahmed, F., & Soomro, R. H. (2019). Servant leadership improves the knowledge sharing behavior of employees: A case of higher education sector in Pakistan. ETIKONOMI, 18(1), 83–92. https://doi.org/10.15408/etk.v18i1.6190
   Web of Science ®Google Scholar
• Amini, A., &. Kemal, I. (2021). The effect of trust and job satisfaction on citizenship organizational behavior in high school. AL-ISHLAH: Jurnal Pendidikan, 13(2), 1348–1357. https://doi.org/10.35445/alishlah.v13i2.655
   Google Scholar
• Amir, D., & Amir, D. A. (2019). The effect of servant leadership on organizational citizenship behavior: The role of trust in leader as a mediation and perceived organizational support as a moderation. Journal of Leadership in Organizations, 1(1), 1–16. https://doi.org/10.22146/jlo.42946
   Google Scholar
• Anand, S., Vidyarthi, P., & Rolnicki, S. (2018). Leader-member exchange and organizational citizenship behaviors: Contextual effects of leader power distance and group task interdependence. The Leadership Quarterly, 29(4), 489–500. https://doi.org/10.1016/j.leaqua.2017.11.002
   Web of Science ®Google Scholar
• Apriano, A. (2020). Model kepemimpinan kristiani berbasis teologi persahabatan. Pengarah: Jurnal Teologi Kristen, 2(2), 102–115. https://doi.org/10.36270/pengarah.v2i2.29
   Google Scholar
• Bandura, A. (1977). Social learning theory. Prentice-Hall.
   Google Scholar
• Barbuto, J. E., & Wheeler, D. W. (2006). Scale development and construct clarification of servant leadership. Group & Organization Management, 31(3), 300–326. https://doi.org/10.1177/1059601106287091
   Web of Science ®Google Scholar
• Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173–1182. https://doi.org/10.1037/0022-3514.51.6.1173
   PubMed Web of Science ®Google Scholar
• Bateman, T. S., & Organ, D. W. (1983). Job satisfaction and the good soldier: The relationship between affect and employee “citizenship”. Academy of Management Journal, 26(4), 587–595. https://doi.org/10.2307/255908
   Web of Science ®Google Scholar
• Bhal, K. T. (2006). LMX-citizenship behavior relationship: Justice as a mediator. Leadership & Organization Development Journal, 27(2), 106–117. https://doi.org/10.1108/01437730610646615
   Google Scholar
• Bitew, F., & Gedifew, M. (2020). Effects of servant leadership on institutional effectiveness of public universities in Ethiopia. International Journal of Sciences: Basic and Applied Research (IJSBAR), 52(1), 190–204.
   Google Scholar
• Blau, P. M. (1964). Exchange & power in social life. Transaction Publishers.
   Google Scholar
• Blau, P. M. (1968). Interaction: Social exchange. In D. L. Sills (Ed.), International encyclopedia of the social sciences (vol. 7, pp. 452–458). Macmillan/Free Press.
   Google Scholar
• Boone, L. W., & Makhani, S. (2012). Five necessary attitudes of a servant leader. Review of Business, 33(1), 83–96. https://go.gale.com/ps/retrieve.do?tabID=T002&resultListType=RESULT_LIST&searchResultsType=SingleTab&hitCount=2&searchType=BasicSearchForm&currentPosition=1&docId=GALE%7CA326656948&docType=Column&sort=Relevance&contentSegment=ZONE-Exclude-FT&prodId=AONE&p.
   Google Scholar
• Brashear, T. G., Boles, J. S., Bellenger, D. N., & Brooks, C. M. (2003). An empirical test of trust-building processes and outcomes in sales manager-salesperson relationships. Journal of the Academy of Marketing Science, 31(2), 189–200. https://doi.org/10.1177/0092070302250902
   Web of Science ®Google Scholar
• Burch, M. J., Swails, P., & Mills, R. (2015). Perceptions of administrators’ servant leadership qualities at a Christian university: A descriptive study. Education, 135(4), 399–405. https://go.gale.com/ps/i.do?p=AONE&sw=w&issn=00131172&v=2.1&it=r&id=GALE%7CA418342190&sid=googleScholar&linkaccess=fulltext.
   Google Scholar
• Cardella, G. M., Hernández-Sánchez, B. R., & Sánchez-García, J. C. (2021). Development and validation of a scale to evaluate students’ future impact perception related to the coronavirus pandemic (C-19FIP S). PLos One, 16(11), e0260248. https://doi.org/10.1371/journal.pone.0260248
   PubMed Web of Science ®Google Scholar
• Chan, S. C. H., & Mak, W. M. (2014). The impact of servant leadership and subordinates’ organizational tenure on trust in leader and attitudes. Personnel Review, 43(2), 272–287. https://doi.org/10.1108/PR-08-2011-0125
   Web of Science ®Google Scholar
• Chiniara, M., & Bentein, K. (2016). Linking servant leadership to individual performance: Differentiating the mediating role of autonomy, competence and relatedness need satisfaction. The Leadership Quarterly, 27(1), 124–141. https://doi.org/10.1016/j.leaqua.2015.08.004
   Web of Science ®Google Scholar
• Chraim, A. (2016). The impact of servant leadership behaviors on trust and organizational citizenship behavior [Concordia University]. https://spectrum.library.concordia.ca/id/eprint/980937/1/Chraim_MSc_W2016.pdf.
   Google Scholar
• Claar, V. V., Jackson, L. L., & Tenhaken, V. R. (2014). Are servant leaders born or made? Theory & Practice, 1(1), 46–52. http://csuepress.columbusstate.edu/sltp/vol1/iss1/4.
   Google Scholar
• Coetzer, M. F., Bussin, M., & Geldenhuys, M. (2017). The functions of a servant leader. Administrative Sciences 2017, 7(1), 5. https://doi.org/10.3390/admsci7010005
   Google Scholar
• Cogliser, C. C., Schriesheim, C. A., Scandura, T. A., & Gardner, W. L, T. A. S. & W. L. G. (2009). Balance in leader and follower perceptions of leader–member exchange: Relationships with performance and work attitudes. The Leadership Quarterly, 20(3), 452–465. https://doi.org/10.1016/j.leaqua.2009.03.010
   Web of Science ®Google Scholar
• Cohen, J. (1988). Statistical power analysis for the behavioral sciences (2nd ed.). Lawrence Erlbaum Associates.
   Google Scholar
• Cook, J., & Wall, T. (1980). New work attitude measures of trust, organizational commitment and personal need commitment. Journal of Occupational Psychology, 53(1), 39–52. (https://doi.org/10.1111/j.2044-8325.1980.tb00005.x
   Web of Science ®Google Scholar
• Dahleez, K. A., Aboramadan, M., & Bansal, A. (2021). Servant leadership and affective commitment: The role of psychological ownership and person–organization fit. International Journal of Organizational Analysis, 29(2), 493–511. https://doi.org/10.1108/IJOA-03-2020-2105/FULL/XML
   Web of Science ®Google Scholar
• Dash, G., & Paul, J. (2021). CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting. Technological Forecasting and Social Change, 173, 121092. https://doi.org/10.1016/j.techfore.2021.121092
   Web of Science ®Google Scholar
• de Waal, A., & Sivro, M. (2012). The relation between servant leadership, organizational performance, and the high-performance organization framework. Journal of Leadership & Organizational Studies, 19(2), 173–190. https://doi.org/10.1177/1548051812439892
   Web of Science ®Google Scholar
• Dennis, R. S., & Bocarnea, M. (2005). Development of the servant leadership assessment instrument. Leadership & Organization Development Journal, 26(8), 600–615. https://doi.org/10.1108/01437730510633692/FULL/XML
   Google Scholar
• Dirks, K. T., & Ferrin, D. L. (2002). Trust in leadership: meta-analytic findings and implications for research and practice. The Journal of Applied Psychology, 87(4), 611–628. https://doi.org/10.1037/0021-9010.87.4.611
   PubMed Web of Science ®Google Scholar
• Du Plessis, M., Wakelin, Z., & Nel, P. (2015). The influence of emotional intelligence and trust on servant leadership. SA Journal of Industrial Psychology, 41(1), 1–9. https://doi.org/10.4102/sajip.v41i1.1133
   Google Scholar
• Ehrhart, M. G. (2004). Leadership and procedural justice climate as antecedents of unit-level organizational citizenship behavior. Personnel Psychology, 57(1), 61–94. https://doi.org/10.1111/j.1744-6570.2004.tb02484.x
   Web of Science ®Google Scholar
• Epitropaki, O., & Martin, R. (2005). From ideal to real: A longitudinal study of the role of implicit leadership theories on leader-member exchanges and employee outcomes. The Journal of Applied Psychology, 90(4), 659–676. https://doi.org/10.1037/0021-9010.90.4.659
   PubMed Web of Science ®Google Scholar
• Erdurmazlı, E. (2019). On the servant leadership behaviors perceived in voluntary settings: The influences on volunteers’ motivation and organizational commitment. SAGE Open, 9(3), 215824401987626. https://doi.org/10.1177/2158244019876265
   Web of Science ®Google Scholar
• Erkutlu, H., & Chafra, J. (2015). Yükseköğretimde hizmetkâr liderlik ve dile getirme davranışı [Servant leadership and voice behavior in higher education]. Hacettepe Üniversitesi Eğitim Fakültesi Dergisi (H. U. Journal of Education), 30(4), 29–41. http://www.efdergi.hacettepe.edu.tr/yonetim/icerik/makaleler/1769-published.pdf.
   Google Scholar
• Espy, T. Y. (2006). Educating the heart, head, and hands: Servant leadership as a transformational model for student success. Journal of College and Character, 7(6), 1–5. https://doi.org/10.2202/1940-1639.1207
   Google Scholar
• Eva, N., Robin, M., Sendjaya, S., van Dierendonck, D., & Liden, R. C. (2019). Servant leadership: A systematic review and call for future research. The Leadership Quarterly, 30(1), 111–132. https://doi.org/10.1016/j.leaqua.2018.07.004
   Web of Science ®Google Scholar
• Farling, M. L., Stone, A. G., & Winston, B. E. (1999). Servant leadership: Setting the stage for empirical research. Journal of Leadership Studies, 6(1–2), 49–72. https://doi.org/10.1177/107179199900600104
   Google Scholar
• Faul, F., Erdfelder, E., Buchner, A., & Lang, A.-G. (2009). Statistical power analyses using G* Power 3.1: Tests for correlation and regression analyses. Behavior Research Methods, 41(4), 1149–1160. https://doi.org/10.3758/BRM.41.4.1149
   PubMed Web of Science ®Google Scholar
• Faul, F., Erdfelder, E., Lang, A.-G., & Buchner, A. (2007). G* Power 3: A flexible statistical power analysis program for the social, behavioral, and biomedical sciences. Behavior Research Methods, 39(2), 175–191. https://doi.org/10.3758/BF03193146
   PubMed Web of Science ®Google Scholar
• Filatrovi, E. W., Yuniawan, A., & Kristanto, R. S. (2018). Pengaruh kecerdasan emosional, kepemimpinan pelayan (servant leadership) dan kepuasan kerja terhadap kinerja pada dosen sekolah tinggi ilmu ekonomi di kota Semarang. Jurnal Ilmiah Administrasi Bisnis Dan Inovasi, 2(1), 167–179. https://doi.org/10.25139/jai.v2i1.1148
   Google Scholar
• Gedifew, M. T., & Bitew, F. M. (2019). Impact of servant leadership style on institutional effectiveness of public universities in Ethiopia. Journal of Education of Practice, 10(28), 9–18. https://www.iiste.org/Journals/index.php/JEP/article/view/49974.
   Google Scholar
• Ghasemy, M., Akbarzadeh, M., & Gaskin, J. E. (2022). Being satisfied and serving communities as outcomes of servant leadership in the academic context: Policies based on a multi-level structural equation model. Asia Pacific Education Review, 23(1), 69–86. https://doi.org/10.1007/S12564-021-09702-Z/TABLES/9
   Web of Science ®Google Scholar
• Gooch, K. B., Roderick, E., Gough, M. Z., & Pelco, L. E. (2021). Servant leadership as a framework for building university community : The intersecting missions of faith partners and public higher education institutions. https://scholarscompass.vcu.edu/wilder_pubs/52.
   Google Scholar
• Gouldner, A. W. (1960). The Norm of reciprocity: A preliminary statement. American Sociological Review, 25(2), 161. https://doi.org/10.2307/2092623
   Web of Science ®Google Scholar
• Graen, G. B., & Uhl-Bien, M. (1995). Relationship-based approach to leadership: Development of leader-member exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective. The Leadership Quarterly, 6(2), 219–247. https://doi.org/10.1016/1048-9843(95)90036-5
   Web of Science ®Google Scholar
• Graham, J. W. (1995). Leadership, moral development, and citizenship behavior. Business Ethics Quarterly, 5(1), 43–54. https://doi.org/10.2307/3857271
   Google Scholar
• Greenberg, J. (2011). Behavior in organization (10th edition). Pearson Education.
   Google Scholar
• Greenleaf, R. K., & Spears, L. C. (Eds.). (2002). Servant leadership: A journey into the nature of legitimate power and greatness. Paulist.
   Google Scholar
• Greenleaf, R. K. (1977). Servant leadership : A journey into the nature of legitimate power and greatness. Paulist Press.
   Google Scholar
• Hai, T. N., & Van, Q. N. (2021). Servant leadership styles: A theoretical approach. Emerging Science Journal, 5(2), 245–256. https://doi.org/10.28991/esj-2021-01273
   Google Scholar
• Haider, A., Khan, M. A., Taj, T., & Equation, S. (2020). Impact of servant leadership on teaching effectiveness : A study of public sector. Global Regional Review, V(I), 509–518. https://doi.org/10.31703/grr.2020(V-I).54
   Google Scholar
• Hair, J. F., Jr., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2010). Multivariate data analyisis (7th ed.). Pearson Prentice Hall.
   Google Scholar
• Hair, J. F., Jr., Howard, M. C., & Nitzl, C. (2020). Assessing measurement model quality in PLS-SEM using confirmatory composite analysis. Journal of Business Research, 109, 101–110. https://doi.org/10.1016/j.jbusres.2019.11.069
   Web of Science ®Google Scholar
• Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A primer on partial least squares structural equation modeling (PLS-SEM) (2nd ed.). SAGE.
   Google Scholar
• Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. Journal of Marketing Theory and Practice, 19(2), 139–152. https://doi.org/10.2753/MTP1069-6679190202
   Google Scholar
• Han, S. S., & Kim, N. E. (2012). Effects of nurses’ perception of servant leadership on leader effectiveness, satisfaction and additional effort: focused on the mediating effects of leader trust and value congruence. Journal of Korean Academy of Nursing, 42(1), 85–94. https://doi.org/10.4040/JKAN.2012.42.1.85
   PubMed Web of Science ®Google Scholar
• Hancock, M. L. (2019). Leadership in Christian higher education: The impact of different leadership styles on students. Southeastern University. https://firescholars.seu.edu/honors/106.
   Google Scholar
• Handoyo, S. (2010). Pengukuran servant leadership sebagai alternatif kepemimpinan di institusi pendidikan tinggi pada masa perubahan organisasi. Makara Human Behavior Studies in Asia, 14(2), 130–140. https://doi.org/10.7454/mssh.v14i2.675
   Google Scholar
• Harrison, C. (2017). Leadership theory and research: A critical approach to new and existing paradigms. London: Palgrave Macmillan. https://doi.org/10.1007/978-3-319-68672-1
   Google Scholar
• Hartono, H., Suyanto, B., & Adam, S. (2021). Servant leadership on the inter-church deliberation institute of Surabaya. Utopía y Praxis Latinoamericana, 26(2), 431–441. https://doi.org/10.5281/zenodo.4678934
   Google Scholar
• Hayes, A. F. (2009). Beyond Baron and Kenny: Statistical mediation analysis in the new millennium. Communication Monographs, 76(4), 408–420. https://doi.org/10.1080/03637750903310360
   Web of Science ®Google Scholar
• Henderson, D. J., Liden, R. C., Glibkowski, B. C., & Chaudhry, A. (2009). LMX differentiation: A multilevel review and examination of its antecedents and outcomes. The Leadership Quarterly, 20(4), 517–534. https://doi.org/10.1016/j.leaqua.2009.04.003
   Web of Science ®Google Scholar
• Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115–135. https://doi.org/10.1007/s11747-014-0403-8
   Web of Science ®Google Scholar
• Henseler, J., Ringle, C. M., & Sinkovics, R. R. (2009). The use of partial least squares path modeling in international marketing. Advances in International Marketing, 20, 277–319. https://doi.org/10.1108/S1474-7979(2009)0000020014/FULL/XML
   Web of Science ®Google Scholar
• Hunter, E. M., Neubert, M. J., Perry, S. J., Witt, L. A., Penney, L. M., & Weinberger, E. (2013). Servant leaders inspire servant followers: Antecedents and outcomes for employees and the organization. The Leadership Quarterly, 24(2), 316–331. https://doi.org/10.1016/j.leaqua.2012.12.001
   Web of Science ®Google Scholar
• Hylen, M. G., & Willian, L. (2020). Servant leadership and principal preparation: A Christian university perspective. Journal of Character Education, 16(1), 13–25. https://www.proquest.com/openview/7d939bd42a270113ec571aa1ed9b8c5f/1?pq-origsite=gscholar&cbl=27598.
   Google Scholar
• Ilies, R., Nahrgang, J. D., & Morgeson, F. P. (2007). Leader-member exchange and citizenship behaviors: A meta-analysis. The Journal of Applied Psychology, 92(1), 269–277. https://doi.org/10.1037/0021-9010.92.1.269
   PubMed Web of Science ®Google Scholar
• Ingram, O. C. J. (2003). The conceptualization and perception of servant leadership in Christian higher education. https://repository.sbts.edu/handle/10392/277.
   Google Scholar
• Jagela, W. M. (2019). Student perceptions of the influence of servant leadership at two Christian denomination campuses. The Excellence in Education Journal, 8(1), 91–115.
   Google Scholar
• Jahan, N., & Kim, S. W. (2021). Understanding online community participation behavior and perceived benefits: a social exchange theory perspective. PSU Research Review, 5(2), 85–100. https://doi.org/10.1108/PRR-12-2019-0036
   Google Scholar
• Jondar, A. (2021). Implikasi kepemimpinan servant dalam bidang pendidikan. PRAJA Observer: Jurnal Penelitian Administrasi Publik, 1(2), 53–69. https://aksiologi.org/index.php/praja/article/view/126.
   Google Scholar
• Joseph, E. E., & Winston, B. E. (2005). A correlation of servant leadership, leader trust, and organizational trust. Leadership & Organization Development Journal, 26(1), 6–22. https://doi.org/10.1108/01437730510575552
   Google Scholar
• Keradjaan, H., Sondakh, J. J., Tawaas, H. N., & Sumarauw, J. S. (2020). The effect of servant leadership on lecturer performance through trust in leader as a mediation variable. International Journal of Social Science and Business, 4(3), 344–351. https://doi.org/10.23887/IJSSB.V4I3.25442
   Google Scholar
• Khan, M. N., & Malik, M. F. (2017). “My leader’s group is my group”. Leader-member exchange and employees’ behaviours. European Business Review, 29(5), 551–571. https://doi.org/10.1108/EBR-01-2016-0013
   Web of Science ®Google Scholar
• Lambert, E. G., Keena, L. D., Haynes, S. H., Ricciardelli, R., May, D., & Leone, M. (2020). The issue of trust in shaping the job involvement, job satisfaction, and organizational commitment of southern correctional staff. Criminal Justice Policy Review, 32(2), 193–215. https://doi.org/10.1177/0887403420903370
   Google Scholar
• Latan, H., Jabbour, C. J. C., de Sousa Jabbour, A. B. L., Renwick, D. W. S., Wamba, S. F., & Shahbaz, M. (2018). Too-much-ofa-good-thing’? The role of advanced eco-learning and contingency factors on the relationship between corporate environmental and financial performance. Journal of Environmental Management, 220, 163–172. https://doi.org/10.1016/j.jenvman.2018.05.012
   PubMed Web of Science ®Google Scholar
• Latif, K. F., & Marimon, F. (2019). Development and validation of servant leadership scale in Spanish higher education. Leadership & Organization Development Journal, 40(4), 499–519. https://doi.org/10.1108/LODJ-01-2019-0041
   Web of Science ®Google Scholar
• Latif, K. F., Machuca, M. M., Marimon, F., & Sahibzada, U. F. (2020). Servant leadership, career, and life satisfaction in higher education: A cross-country study of Spain, China, and Pakistan. Applied Research in Quality of Life, 16(3), 1221–1247. https://doi.org/10.1007/s11482-019-09809-x
   Web of Science ®Google Scholar
• Laub, J. A. (1999). Assessing the servant organization: Development of the servant organizational leadership assessment (SOLA) Instrument. Florida Atlantic University.
   Google Scholar
• Liden, R. C., & Maslyn, J. M. (1998). Multidimensionality of leader-member exchange: An empirical assessment through scale development. Journal of Management, 24(1), 43–72. https://doi.org/10.1016/S0149-2063(99)80053-1
   Web of Science ®Google Scholar
• Liden, R. C., Wayne, S. J., Meuser, J. D., Hu, J., Wu, J., & Liao, C. (2015). Servant leadership: Validation of a short form of the SL-28. The Leadership Quarterly, 26(2), 254–269. https://doi.org/10.1016/j.leaqua.2014.12.002
   Web of Science ®Google Scholar
• Liden, R. C., Wayne, S. J., Zhao, H., & Henderson, D. (2008). Servant leadership: Development of a multidimensional measure and multi-level assessment. The Leadership Quarterly, 19(2), 161–177. https://doi.org/10.1016/j.leaqua.2008.01.006
   Web of Science ®Google Scholar
• Ling, Q., Lin, M., & Wu, X. (2016). The trickle-down effect of servant leadership on frontline employee service behaviors and performance: A multilevel study of Chinese hotels. Tourism Management, 52, 341–368. https://doi.org/10.1016/j.tourman.2015.07.008
   Web of Science ®Google Scholar
• Lowe, J. (1998). Trust: The invaluable asset. In L.C. Spears (Ed.), Insights on leadership: Service, stewardship, spirit, and servant-leadership (p. 398). Wiley.
   Google Scholar
• Lu, X. (2014). Ethical leadership and organizational citizenship behavior: The mediating roles of cognitive and affective trust. Social Behavior and Personality, 42(3), 379–389. https://doi.org/10.2224/sbp.2014.42.3.379
   Web of Science ®Google Scholar
• Mahembe, B., & Engelbrecht, A. S. (2014). The relationship between servant leadership, organisational citizenship behaviour and team effectiveness. SA Journal of Industrial Psychology, 40(1), 1–10. https://doi.org/10.4102/sajip.v40i1.1107
   Google Scholar
• Manz, C. C., & Sims, H. P. (1987). Leading workers to lead themselves: The external leadership of self- managing work teams. Administrative Science Quarterly, 32(1), 106. https://doi.org/10.2307/2392745
   Web of Science ®Google Scholar
• Maryance, R. T. (2020). Pengaruh kepercayaan dan kepuasan kerja dengan komitmen organisasi kepala sekolah di SMA swasta sekotamadya Jakarta Timur. Jurnal Indonesia Sosial Sains, 1(3), 213–218. https://jiss.publikasiindonesia.id/index.php/jiss/article/view/36/72 https://doi.org/10.36418/jiss.v1i3.36
   Google Scholar
• Masterson, S. S., Lewis, K., Goldman, B. M., & Taylor, M. S. (2000). Integrating justice and social exchange: The differing effects of fair procedures and treatment on work relationships. Academy of Management Journal, 43(4), 738–748. https://doi.org/10.2307/1556364
   Web of Science ®Google Scholar
• Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. The Academy of Management Review, 20(3), 709. https://doi.org/10.2307/258792
   Web of Science ®Google Scholar
• McAllister, D. J., & Bigley, G. A. (2002). Work context and the definition of self: How organizational care influences organization-based self-esteem. Academy of Management Journal, 45(5), 894–904. https://doi.org/10.2307/3069320
   Web of Science ®Google Scholar
• McAllister, D. J. (1995). Affect and cognition-based trust as foundations for interpersonal cooperation in organizations. Academy of Management Journal, 38(1), 24–59. https://doi.org/10.2307/256727
   Web of Science ®Google Scholar
• Mccann, J. T., Graves, D., & Cox, L. (2014). Servant leadership, employee satisfaction, and organizational performance in rural community hospitals. International Journal of Business and Management, 9(10), 28–38. https://doi.org/10.5539/ijbm.v9n10p28
   Google Scholar
• McNeff, M. E., & Irving, J. A. (2017). Job satisfaction and the priority of valuing people: A case study of servant leadership practice in a network of family-owned companies. SAGE Open, 7(1), 215824401668681. https://doi.org/10.1177/2158244016686813
   Web of Science ®Google Scholar
• Mcquade, K. E., Harrison, C., & Tarbert, H. (2020). Systematically reviewing servant leadership. European Business Review, 33(3), 465–490. https://doi.org/10.1108/EBR-08-2019-0162
   Web of Science ®Google Scholar
• Melinda, T., Antonio, T., & Christina, C, Universitas Ciputra Surabaya. (2020). Confirmatory analysis of servant leadership dimension to the Indonesian academic leader. Jurnal Aplikasi Manajemen, 18(4), 730–740. https://doi.org/10.21776/ub.jam.2020.018.04.12
   Google Scholar
• Melinda, T., Antonio, T., & Christina. (2018). Servant leadership approach to improve performance in higher education. The Fifth International Conference on Entrepreneurship (pp. 308–314). Jakarta: Universitas Ciputra. http://dspace.uc.ac.id/handle/123456789/3316
   Google Scholar
• Melinda, T., Antonio, T., & Christina. (2019). Servant leadership dimension in higher education. Proceedings of the 2019 International Conference on Organizational Innovation (ICOI 2019), University of Ulsan, South Korea. https://doi.org/10.2991/icoi-19.2019.118
   Google Scholar
• Memon, M. A., Cheah, J.-H., Ramayah, T., Ting, H., & Chuah, F. (2018). Mediation analysis issues and recommendations. Journal of Applied Structural Equation Modeling, 2(1), i–ix. https://doi.org/10.47263/jasem.2(1)01
   Google Scholar
• Miao, Q., Newman, A., & Huang, X. (2014). The impact of participative leadership on job performance and organisational citizenship behavior: Distinguishing between the ­mediating effects of affective and cognitive trust. The International Journal of Human Resource Management, 25(20), 2796–2810. https://doi.org/10.1080/09585192.2014.934890
   Web of Science ®Google Scholar
• Miao, Q., Newman, A., Schwarz, G., & Xu, L. (2014). Servant leadership, trust, and the organizational commitment of public sector employees in China. Public Administration, 92(3), 727–743. https://doi.org/10.1111/padm.12091
   Web of Science ®Google Scholar
• Miner, J. B. (2005). Organizational behavior i essential theories of motivation and leadership. M.E. Sharpe, Inc.
   Google Scholar
• Moll, J., & Kretzschmar, L. (2017). An investigation of the suitability of a servant leadership model for academic group leaders at German universities. Journal of Leadership Education, 16(2), 166–182. https://doi.org/10.12806/V16/I2/T1
   Google Scholar
• Mooradian, T., Renzl, B., & Matzler, K. (2006). Who trusts? Personality, trust and knowledge sharing. Management Learning, 37(4), 523–540. https://doi.org/10.1177/1350507606073424
   Web of Science ®Google Scholar
• Mushonga, S. M., Thiagarajan, P., & Torrance, C. G. (2014). Fairness in the workplace: The mediating role of trust in the relationship between supervisory justice and work outcomes. SAM Advanced Management Journal, 79(3), 17–25. https://link.gale.com/apps/doc/A389799730/AONE?u=googlescholar&sid=bookmark-AONE&xid=2124c419.
   Google Scholar
• Najam, U., & Mustamil, N. (2020). Servant leadership: A bibliometric review. International Journal of Organizational Leadership, 9(3), 138–155. https://doi.org/10.33844/ijol.2020.60501
   Web of Science ®Google Scholar
• Ndoria, J. (2004). Servant-leadership: Is it an academic jargon or a life style? Servant-leadership Research Roundtabl. Regent University School of Leadership Studies. http://www.regent.edu/acad/global/publications/sl_proceedings/2004/%0Andoria_jefferson_servant.pdf.
   Google Scholar
• Neubert, M. J., Kacmar, K. M., Carlson, D. S., Chonko, L. B., & Roberts, J. A. (2008). Regulatory focus as a mediator of the influence of initiating structure and servant leadership on employee behavior. The Journal of Applied Psychology, 93(6), 1220–1233. https://doi.org/10.1037/a0012695
   PubMed Web of Science ®Google Scholar
• Newman, A., Kiazad, K., Miao, Q., & Cooper, B. (2014). Examining the cognitive and affective trust-based mechanisms underlying the relationship between ethical leadership and organisational citizenship: A case of the head leading the heart? Journal of Business Ethics, 123(1), 113–123. https://doi.org/10.1007/s10551-013-1803-2
   Web of Science ®Google Scholar
• Newman, A., Schwarz, G., Cooper, B., & Sendjaya, S. (2017). How servant leadership influences organizational citizenship behavior: The roles of LMX, empowerment, and proactive personality. Journal of Business Ethics, 145(1), 49–62. https://doi.org/10.1007/s10551-015-2827-6
   Web of Science ®Google Scholar
• Ng, K.-Y., Koh, C., & Goh, H.-C. (2008). The heart of the servant leader: Leader’s motivation-to-serve and its impact on LMX and subordinates’ extra-role behavior. In G. B. Graen & J. A. Graen (Eds.), Knowledge driven corporation-complex creative destruction (pp. 125–144). Information Age.
   Google Scholar
• Ngah, N. S., Abdullah, N. L., & Suki, N. M. (2021). Servant leadership, volunteer retention, and organizational citizenship behavior in nonprofit organizations: Examining the mediating role of job satisfaction. Nonprofit and Voluntary Sector Quarterly, 51(5), 1031–1053. https://doi.org/10.1177/08997640211057409
   Web of Science ®Google Scholar
• Nurjanah, S., Pebianti, V., & Handaru, A. W. (2020). The influence of transformational leadership, job satisfaction, and organizational commitments on organizational citizenship behavior (OCB) in the inspectorate general of the Ministry of Education and Culture. Cogent Business & Management, 7(1), 1793521. http://www.Editorialmanager.Com/Cogentbusiness, https://doi.org/10.1080/23311975.2020.1793521
   Web of Science ®Google Scholar
• Organ, D. W., & Konovsky, M. (1989). Cognitive versus affective determinants of organizational citizenship behavior. Journal of Applied Psychology, 74(1), 157–164. https://doi.org/10.1037/0021-9010.74.1.157
   Web of Science ®Google Scholar
• Organ, D. W., & Lingl, A. (1995). Personality, satisfaction, and organizational citizenship behavior. The Journal of Social Psychology, 135(3), 339–350. https://doi.org/10.1080/00224545.1995.9713963
   Web of Science ®Google Scholar
• Organ, D. W., & Ryan, K. (1995). A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior. Personnel Psychology, 48(4), 775–802. https://doi.org/10.1111/j.1744-6570.1995.tb01781.x
   Web of Science ®Google Scholar
• Organ, D., Podsakoff, P., & MacKenzie, S. (2006). Organisational citizenship behavior: Its nature, antecedents, and consequences. SAGE Publications Inc.
   Google Scholar
• Parker, S. K., & Ohly, S. (2008). Designing motivating jobs. In R. Kanfer, G. Chen, & R. Pritchard (Eds.), Work motivation: Past, present, and future (pp. 233–284). Routledge.
   Google Scholar
• Parris, D. L., & Peachey, J. W. (2012). A systematic literature review of servant leadership theory in organizational contexts. Journal of Business Ethics, 113(3), 377–393. https://doi.org/10.1007/s10551-012-1322-6
   Web of Science ®Google Scholar
• Paswan, A. K., Pelton, L. E., & True, S. L. (2005). Perceived managerial sincerity, feedback-seeking orientation and motivation among front-line employees of a service organization. Journal of Services Marketing, 19(1), 3–12. https://doi.org/10.1108/08876040510579343
   Google Scholar
• Perry, R., & Mankin, L. (2007). Organizational trust, trust in the chief executive and work satisfaction. Public Personnel Management, 36(2), 165–179. https://doi.org/10.1177/009102600703600205
   Web of Science ®Google Scholar
• Prajogo, N. S. (2019). Implementasi kepemimpinan gembala yang melayani berdasarkan 1 Petrus 5:2-10 di kalangan gembala jemaat gereja Bethel Indonesia se-Jawa Tengah. HARVESTER: Jurnal Teologi dan Kepemimpinan Kristen, 4(1), 1–21. https://doi.org/10.52104/harvester.v4i1.5
   Google Scholar
• Putra, R. B., & Fitri, H. (2021). The Effects of mediating job satisfaction on organizational citizenship behaviors with servant leadership and human relations as antecedent variables. Andalas Management Review, 5(1), 15–32. https://doi.org/10.25077/AMAR.5.1.15-32.2021
   Google Scholar
• Qiu, S., & Dooley, L. (2022). How servant leadership affects organizational citizenship behavior: the mediating roles of perceived procedural justice and trust. Leadership & Organization Development Journal, 43(3), 350–369. https://doi.org/10.1108/LODJ-04-2021-0146/FULL/XML
   Web of Science ®Google Scholar
• Quddus, A., Nugroho, B. S., Hakim, L., Ritaudin, M. S., Nurhasanah, E., Suarsa, A., Karyanto, U. B., Tanjung, R., Hendar, Versi, Pratama, Ika, Y., Awali, H., Mufid, A., Purwanto, A., Fahlevi, M., & Sudargini, Y. (2020). Effect of ecological, servant dan digital leadership style influence university performance? Evidence from Indonesian universities. Systematic Reviews in Pharmacy, 11(10), 408–417. https://doi.org/10.31838/SRP.2020.10.64
   Google Scholar
• Ramos, S. V. (2020). Servant leadership towards the 21St rich media technologies amidst Covid-19. Journal of Southeast Asian Studies, 25(2), 40–59. https://doi.org/10.22452/jati.vol25no2.3
   Web of Science ®Google Scholar
• Reed, L. L., Vidaver-Cohen, D., & Colwell, S. R. (2011). A new scale to measure executive servant leadership: Development, analysis, and implications for research. Journal of Business Ethics, 101(3), 415–434. https://doi.org/10.1007/s10551-010-0729-1
   Web of Science ®Google Scholar
• Rhee, K. Y. (2010). Different effects of workers’ trust on work stress, perceived stress, stress reaction, and job satisfaction between Korean and Japanese workers. Safety and Health at Work, 1(1), 87–97. https://doi.org/10.5491/SHAW.2010.1.1.87
   PubMedGoogle Scholar
• Ricky, R. (2017). Servant leadership in higher education: A case of academic leadership in a faith-based University in Indonesia. The University of Birmingham. https://etheses.bham.ac.uk/id/eprint/7754/
   Google Scholar
• Riduwan, R. (2012). Metode dan tehnik penyusunan proposal penelitian. Alfabeta.
   Google Scholar
• Robertson, R., Gockel, C., & Brauner, E. (2013). Trust your teammates or bosses? Differential effects of trust on transactive memory, job satisfaction, and performance. Employee Relations, 35(2), 222–242. https://doi.org/10.1108/01425451311287880
   Web of Science ®Google Scholar
• Rodríguez-Carvajal, R., De Rivas, S. D., Herrero, M., Moreno-Jiménez, B., & Van Dierendonck, D. (2014). Leading people positively: cross-cultural validation of the servant leadership survey (SLS). The Spanish Journal of Psychology, 17(2), E63. https://doi.org/10.1017/SJP.2014.73
   PubMedGoogle Scholar
• Rousseau, D. M., Sitkin, S. B., Burt, R. S., & Camerer, C. (1998). Not so different after all: A cross-discipline view of trust. Academy of Management Review, 23(3), 393–404. https://doi.org/10.5465/amr.1998.926617
   Web of Science ®Google Scholar
• Roza, W., Azka, B. P., & Dharma, R. (2021). The effect of servant leadership and organizational commitment on organizational citizenship behavior: Job satisfaction as mediating variable. UPI YPTK Journal of Business and Economics, 6(3), 9–15. https://doi.org/10.35134/jbe.v6i3.42
   Google Scholar
• Sahawneh, F. G., & Benuto, L. T. (2018). The Relationship between instructor servant leadership behaviors and satisfaction with instructors in an online setting. Online Learning, 22(1), 107–129. https://doi.org/10.24059/olj.v22i1.1066
   Web of Science ®Google Scholar
• Saleem, F., Zhang, Y. Z., Gopinath, C., & Adeel, A. (2020). Impact of servant leadership on performance: The mediating role of affective and cognitive trust. SAGE Open, 10(1), 215824401990056. https://doi.org/10.1177/2158244019900562
   Web of Science ®Google Scholar
• Sarstedt, M., & Cheah, J. H. (2019). Partial least squares structural equation modeling using SmartPLS: a software review. Journal of Marketing Analytics, 7(3), 196–202. https://doi.org/10.1057/s41270-019-00058-3
   Google Scholar
• Sawan, F., Suryadi, S., & Nurhattati, N. (2020). Servant leadership: Antecedent factors, impact, and education theories used as researcher’s perspective. International Journal of Higher Education, 9(5), 60–75. https://doi.org/10.5430/ijhe.v9n5p60
   Google Scholar
• Schaubroeck, J., Lam, S. S. K., & Peng, A. C. (2011a). Cognition-based and affect-based trust as mediators of leader behavior influences on team performance. The Journal of Applied Psychology, 96(4), 863–871. https://doi.org/10.1037/a0022625
   PubMed Web of Science ®Google Scholar
• Schwarz, G., Newman, A., Cooper, B., & Eva, N. (2016). Servant Leadership and follower job perfomance: The mediating effect of public service motivation. Public Administration, 94(4), 1025–1041. https://doi.org/10.1111/padm.12266
   Web of Science ®Google Scholar
• Schyns, B., & Hans-Joachim, W. (2008). The relationship between leadermember exchange and outcomes as rated by leaders and followers. Leadership & Organization Development Journal, 29(7), 631–646. https://doi.org/10.1108/01437730810906362
   Google Scholar
• Sendjaya, S., & Pekerti, A. (2010). Servant leadership as antecedent of trust in organizations. Leadership & Organization Development Journal, 31(7), 643–663. https://doi.org/10.1108/01437731011079673
   Google Scholar
• Sendjaya, S., Eva, N., Robin, M., Sugianto, L., ButarButar, I., & Hartel, C. (2020). Leading others to go beyond the call of duty: A dyadic study of servant leadership and psychological ethical climate. Personnel Review, 49(2), 620–635. https://doi.org/10.1108/PR-08-2018-0285/FULL/XML
   Web of Science ®Google Scholar
• Sendjaya, S., Eva, N., Butar Butar, I., Robin, M., & Castles, S. (2017). SLBS-6: Validation of a short form of the servant leadership behavior scale. Journal of Business Ethics, 156(4), 941–956. https://doi.org/10.1007/s10551-017-3594-3
   Web of Science ®Google Scholar
• Settoon, R. P., Bennett, N., & Liden, R. C. (1996). Social exchange in organizations: Perceived organizational support, leader-member exchange, and employee reciprocity. Journal of Applied Psychology, 81(3), 219–227. https://doi.org/10.1037/0021-9010.81.3.219
   Web of Science ®Google Scholar
• Shafai, A. A. (2018). The perceptions of Saudi Arabia higher educational leaders on servant leadership : The use of authority and power. University of San Francisco. https://repository.usfca.edu/diss/461
   Google Scholar
• Shafi, M. Q., Rabbani, S., Alam, R. M., & Gul, S. (2020). Servant leadership: Impact on organizational citizenship behavior and knowledge sharing behavior. Journal of Southwest Jiaotong University, 55(4), 1–19. https://doi.org/10.35741/issn.0258-2724.55.4.63
   Google Scholar
• Shah, S. A., Asif, M. A., Shoukat, M. H., Polatci, S., & Rehman, S. U. (2022). Quality management practices and inter-organizational project performance: Moderating effects of inter-organizational communication, relationship, and process conflicts in healthcare. SAGE Open, 12(3), 215824402211138. https://doi.org/10.1177/21582440221113829
   Web of Science ®Google Scholar
• Shim, D. C., Park, H. H., & Eom, T. H. (2016). Public servant leadership: Myth or powerful reality? International Review of Public Administration, 21(1), 3–20. https://doi.org/10.1080/12294659.2016.1147753
   Google Scholar
• Siburian, H. H. (2020). Pentingnya model kepemimpinan dalam pendidikan Kristen masa kini. Tawangmangu: Sekolah Tinggi Teologi Tawangmangu. https://doi.org/10.31219/OSF.IO/UJK3R
   Google Scholar
• Sihombing, S., Astuti, E. S., Al Musadieq, M., Hamied, D., & Rahardjo, K. (2018). The effect of servant leadership on rewards, organizational culture and its implication for employee’s performance. International Journal of Law and Management, 60(2), 505–516. https://doi.org/10.1108/IJLMA-12-2016-0174
   Google Scholar
• Silalahi, F. H. M. (2020). Analisis teologikal-homiletikal kepemimpinan pelayan Tuhan. Jurnal Apokalupsis, 11(2), 1–13. http://ojs.hits.ac.id/index.php/OJS/article/view/7.
   Google Scholar
• Singh, S., & Ryhal, P. C. (2021). How does servant leadership behaviour affect job satisfaction? A study on Indian academia. FIIB Business Review, 10(1), 52–61. https://doi.org/10.1177/2319714520968697
   Google Scholar
• Smith, B. N., Montagno, R. V., & Kuzmenko, T. N. (2004). Transformational and servant leadership: Content and contextual comparisons. Journal of Leadership & Organizational Studies, 10(4), 80–91. https://doi.org/10.1177/107179190401000406
   Google Scholar
• Sparrowe, R. T. (1994). Empowerment in the hospitality industry: An exploration of antecedents and outcomes. Hospitality Research Journal, 17(3), 51–73. https://doi.org/10.1177/109634809401700306
   Google Scholar
• Spreitzer, G. M., & Mishra, A. K. (2016). Giving up control without losing control: Trust and its substitutes’ effects on managers’ involving employees in decision making. Journal of Leadership Group & Organization Management, 24(2), 155–187. https://doi.org/10.1177/1059601199242003
   Google Scholar
• Stafford, L. (2014). Social exchange theories: Calculating the rewards and costs of personal relationships. In L.A. Baxter, & D.O. Braithwaite, (Eds.), Engaging theories in interpersonal communication: Multiple perspectives (pp. 377–390). SAGE Publications, Inc.
   Google Scholar
• Stringer, L. (2006). The link between the quality of the supervisor–employee relationship and the level of the employee’s job satisfaction. Public Organization Review, 6(2), 125–142. https://doi.org/10.1007/s11115-006-0005-0
   Google Scholar
• Supriyanto, A. S. (2013). Role of procedural justice, organizational commitment and job satisfaction on job performance: The mediating effects of organizational citizenship behavior. International Journal of Business and Management, 8(15), 57–67. https://doi.org/10.5539/ijbm.v8n15p57
   Google Scholar
• Thibaut, J. W., & Kelley, H. H. (1959). The social psychology of groups. Wiley-Blackwell.
   Google Scholar
• Thompson, R. S. (2002). The perception of servant leadership characteristics and job satisfaction in a church-related college. Indiana State University. http://hdl.handle.net/10484/8123
   Google Scholar
• Ukeni, I. G., Harrington, S., & Reynolds, K. (2019). UWS academic portal motivation to serve: A quantitative examination of servant leadership in turbulent times. https://research-portal.uws.ac.uk/en/publications/motivation-to-serve-aquantitative-examination-of-servant-leaders
   Google Scholar
• van Dierendonck, D., & Nuijten, I. (2011). The servant leadership survey: Development and validation of a multidimensional measure. Journal of Business and Psychology, 26(3), 249–267. https://doi.org/10.1007/s10869-010-9194-1
   PubMed Web of Science ®Google Scholar
• van Dierendonck, D. (2011). Servant leadership: A review and synthesis. Journal of Management, 37(4), 1228–1261. https://doi.org/10.1177/0149206310380462
   Web of Science ®Google Scholar
• Walumbwa, F. O., Hartnell, C. A., & Oke, A. (2010). Servant leadership, procedural justice climate, service climate, employee attitudes, and organizational citizenship behavior: A cross-level investigation. The Journal of Applied Psychology, 95(3), 517–529. https://doi.org/10.1037/A0018867
   PubMed Web of Science ®Google Scholar
• Wang, H., Law, K. S., Hackett, R. D., Wang, D., & Chen, Z. X. (2005). Leader-member exchange as a mediator of the relationship between transformational leadership and followers’ performance and organizational citizenship behavior. Academy of Management Journal, 48(3), 420–432. https://doi.org/10.5465/amj.2005.17407908
   Web of Science ®Google Scholar
• Wang, L., Chu, X., & Ni, J. (2010). Leader-member exchange and organizational citizenship behavior: A new perspective from perceived insider status and Chinese traditionality. Frontiers of Business Research in China, 4(1), 148–169. https://doi.org/10.1007/S11782-010-0007-1/METRICS
   Google Scholar
• Wayne, S. J., Shore, L. M., Bommer, W. H., & Tetrick, L. E. (2002). The role of fair treatment and rewards in perceptions of organizational support and leader-member exchange. The Journal of Applied Psychology, 87(3), 590–598. https://doi.org/10.1037/0021-9010.87.3.590
   PubMed Web of Science ®Google Scholar
• Weiss, D. J., Dawis, R. V., England, G. W., & Lofquist, L. H. (1967). Manual for the Minnesota satisfaction questionnaire. University of Minnesota.
   Google Scholar
• Whitener, E. M., Brodt, S. E., Korsgaard, M. A., & Werner, J. M. (1998). Managers as initiators of trust: An exchange relationship framework for understanding managerial trustworthy behavior. The Academy of Management Review, 23(3), 513–530. https://doi.org/10.5465/amr.1998.926624
   Web of Science ®Google Scholar
• Wilkes, C. G. (1998). Jesus on leadership: Discovering the secrets of servant leadership from the life of Christ. Tyndale House.
   Google Scholar
• Williams, L. J., & Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. Journal of Management, 17(3), 601–617. https://doi.org/10.1177/014920639101700305
   Web of Science ®Google Scholar
• Wong, Y., Wong, C., & Ngo, H. (2012). The effects of trust in organisation and perceived organisational support on organisational citizenship behaviour: A test of three competing models. The International Journal of Human Resource Management, 23(2), 278–293. https://doi.org/10.1080/09585192.2011.610966
   Web of Science ®Google Scholar
• Wu, L. Z., Tse, E. C. Y., Fu, P., Kwan, H. K., & Liu, J. (2013). The impact of servant Leadership on hotel employees’ “servant behavior. Cornell Hospitality Quarterly, 54(4), 383–395. https://doi.org/10.1177/1938965513482519
   Web of Science ®Google Scholar
• Xie, L. (2020). The impact of servant leadership and transformational leadership on learning organization: a comparative analysis. Leadership & Organization Development Journal, 41(2), 220–236. https://doi.org/10.1108/LODJ-04-2019-0148
   Web of Science ®Google Scholar
• Yamin, S., & Kurniawan, H. (2011). SP SS complete: Tehnik analisis statistik terlengkap dengan softwere SP SS. Salemba Infotek.
   Google Scholar
• Yang, J., & Mossholder, K. W. (2010). Examining the effects of trust in leaders: A bases-and-foci approach. The Leadership Quarterly, 21(1), 50–63. https://doi.org/10.1016/j.leaqua.2009.10.004
   Web of Science ®Google Scholar
• Yang, J., Mossholder, K. W., & Peng, T. K. (2009). Supervisory procedural justice effects: The mediating roles of cognitive and affective trust. The Leadership Quarterly, 20(2), 143–154. https://doi.org/10.1016/j.leaqua.2009.01.009
   Web of Science ®Google Scholar
• Zeng, N., Liu, Y., Gong, P., Hertogh, M., & König, M. (2021). Do right PLS and do PLS right: A critical review of the application of PLS-SEM in construction management research. Frontiers of Engineering Management, 8(3), 356–369. https://doi.org/10.1007/s42524-021-0153-5
   Web of Science ®Google Scholar
• Zhao, C., Liu, Y., & Gao, Z. (2016). An identification perspective of servant leadership’s effects. Journal of Managerial Psychology, 31(5), 898–913. https://doi.org/10.1108/JMP-08-2014-0250
   Web of Science ®Google Scholar
• Zhao, X., Lynch, J. G., Jr., & Chen, Q. (2010). Reconsidering Baron and Kenny: Myths and truths about mediation analysis. Journal of Consumer Research, 37(2), 197–206. https://doi.org/10.1086/651257
   Web of Science ®Google Scholar
• Zhu, W., Newman, A., Miao, Q., & Hooke, A. (2013). Revisiting the mediating role of trust in transformational leadership effects: Do different types of trust make a difference? The Leadership Quarterly, 24(1), 94–105. https://doi.org/10.1016/J.LEAQUA.2012.08.004
   Web of Science ®Google Scholar
• Zubairu, U. M. (2020). Servant leadership in the last decade : A systematic review. Journal of Corporate Responsibility and Leadership, 6, 53–76. https://doi.org/10.12775/JCRL.2019.003;
   Google Scholar