Rural tourism quality of services: fundamental contributive factors from tourists’ perceptions

ABSTRACT

Despite the importance of quality of services in the rural tourism sector, it is somewhat surprising that little study has been done to delve into the fundamental contributive factors that contribute to quality of services from the tourists’ perceptions. This is the first known study undertaken with a view to understand the fundamental contributive factors (i.e. climate change, carrying capacity, relaxation environment, and community support) from the environmental perspectives that link with quality of services in rural tourism destinations. A total of 400 questionnaires were distributed to the tourists who visited four study sites from Borneo Heights, Sarawak, and 215 were returned and used for analysis. To assess the developed model, SmartPLS 2.0 (M3) is applied based on path modelling and then bootstrapping. Interestingly, the findings revealed that tourists are more concerned about the changing of climate and relaxation environment at the destination. They also agreed that community support plays a significant role in the development of quality of services in the rural tourism. This study further discussed on the implications of the findings, limitations, and directions for future research.

KEYWORDS:

• Rural tourism
• quality of services
• tourists’ perceptions
• stakeholder theory
• Malaysia

ORCID

Chee-Hua Chin http://orcid.org/0000-0001-7807-0496

Disclosure statement

No potential conflict of interest was reported by the authors.