Rural tourism quality of services: fundamental contributive factors from tourists’ perceptions

References

• Adetola, B. O., Adewumi, I. B., & Olonimoyo, H. T. (2016). Tourist satisfaction with attractions of Idanre Hills, Ondo State, Nigeria. American Journal of Tourism Management, 5(1), 1–8.
   Google Scholar
• Albacete-Sáez, C. A., Fuentes-Fuentes, M. M., & Lloréns-Montes, F. J. (2007). Service quality measurement in rural accommodation. Annals of Tourism Research, 34(1), 45–65. doi: 10.1016/j.annals.2006.06.010
   Web of Science ®Google Scholar
• Ali, F. (2015). Service quality as a determinant of customer satisfaction and resulting behavioural intentions: A SEM approach towards Malaysian resort hotels. TOURISM – Original Scientific Paper, 63(1), 37–51.
   Google Scholar
• Angeloni, S. (2013). Cultural tourism and well-being of the local population in Italy. Theoretical and Empirical Researches in Urban Management, 8(3), 17–31.
   Google Scholar
• Backman, S. J., & Veldkamp, C. (1995). Examination of the relationship between service quality and user loyalty. Journal of Park and Recreation Administration, 13(2), 29–41.
   Google Scholar
• Bagozzi, R. R., Yi, Y., & Philipps, L. W. (1991). Assessing construct validity in organizational research. Administrative Science Quarterly, 36, 421–458. doi: 10.2307/2393203
   Web of Science ®Google Scholar
• Baksi, A. K. (2014). Moderating impact of tourism relationship management dimensions on tourism service quality, tourist satisfaction and destination loyalty. Decision Science Letters, 3, 169–186. doi: 10.5267/j.dsl.2013.11.005
   Google Scholar
• Berezina, K., Cobanoglu, C., Miller, B. L., & Kwansa, F. A. (2012). The impact of information security breach on hotel guest perception of service quality, satisfaction, revisit intentions and word-of-mouth. International Journal of Contemporary Hospitality Management, 24(7), 991–1010. doi: 10.1108/09596111211258883
   Web of Science ®Google Scholar
• Berrittella, M., Bigano, A., Roson, R., & Tol, R. S. J. (2006). A general equilibrium analysis of climate change impacts on tourism. Tourism Management, 27, 913–924. doi: 10.1016/j.tourman.2005.05.002
   Web of Science ®Google Scholar
• Betta, P. D., & Amenta, C. (2013). Environmental quality and entrepreneurial activity in rural tourism in Italy. Journal of Management and Sustainability, 3(1), 33–44.
   Google Scholar
• Bizzarri, C. (2006). Le caratteristiche del territorio in funzione delle attività turistiche. In C. Bizzarri & G. Querini (Eds.), Economia del turismo sostenibile (pp. 41–74). Milan: FrancoAngeli.
   Google Scholar
• Byrd, E. T., Bosley, H. E., & Dronberger, M. G. (2009). Comparisons of stakeholder perceptions of tourism impacts in rural eastern North Carolina. Tourism Management, 30, 693–703. doi: 10.1016/j.tourman.2008.10.021
   Web of Science ®Google Scholar
• Cai, L., & Li, M. (2009). Distance-segmented rural tourists. Journal of Travel & Tourism Marketing, 26(8), 751–761. doi: 10.1080/10548400903356137
   Web of Science ®Google Scholar
• Chang, L.-I. (2013). Influencing factors on creative tourists’ revisiting intentions: The Roles of motivation, experience and perceived value (All dissertation, paper 1084).
   Google Scholar
• Chau, V. S., & Kao, Y. Y. (2009). Bridge over troubled water or long and winding road? Gap-5 in airline service quality performance measures. Managing Service Quality, 19(1), 106–134. doi: 10.1108/09604520910926836
   Google Scholar
• Chen, H. J., Chen, P. J., & Okumus, F. (2013). The relationship between travel constraints and destination image: A case study of Brunei. Tourism Management, 35, 198–208. doi: 10.1016/j.tourman.2012.07.004
   Web of Science ®Google Scholar
• Chin, W. W. (1998). The partial least squares approach to structural equation modeling. In G. A. Marcoulides (Ed.), Modern business research methods (pp. 295–336). Mahwah, NJ: Lawrence Erlbaum.
   Google Scholar
• Chin, W. W. (2010). How to write up and report PLS analyses. In V. Esposito Vinzi, W. W. Chin, J. Henseler, & H. Wang (Eds.), Handbook of partial least squares: Concepts, methods and application (pp. 645–689). New York: Springer.
   Google Scholar
• Cho, H. S., Byun, B., & Shin, S. (2014). An examination of the relationship between rural tourists’ satisfaction, revisitation and information preferences: A Korean case study. Sustainability, 6, 6293–6311. doi: 10.3390/su6096293
   Web of Science ®Google Scholar
• Choi, H.-S., & Ann, S.-H. (2013). Service quality of rural tourism accommodation in South Korea. Journal of International Trade & Commerce, 9(5), 241–253. doi: 10.16980/jitc.9.5.201310.241
   Google Scholar
• Crompton, J. (1979). Motivation for pleasure travel. Annals of Tourism Research, 6, 408–424. doi: 10.1016/0160-7383(79)90004-5
   Google Scholar
• Crouch, G. I., & Ritchie, J. R. B. (1999). Tourism, competitiveness, and societal prosperity. Journal of Business Research, 44, 137–152. doi: 10.1016/S0148-2963(97)00196-3
   Web of Science ®Google Scholar
• Dawson, J., & Scott, D. (2013). Managing for climate change in the alpine ski sector. Tourism Management, 35, 244–254. doi: 10.1016/j.tourman.2012.07.009
   Web of Science ®Google Scholar
• Dires, A., & Anteneh, M. (2016). The effect of service quality on tourist satisfaction/loyalty at Gondar and its vicinity. International Journal in Management and Social Science, 4(3), 445–458.
   Google Scholar
• Dorcheh, S. A., & Mohamed, B. (2013). Local perception of tourism development: A conceptual framework for the sustainable cultural tourism. Journal of Management and Sustainability, 3(2), 31–39.
   Google Scholar
• Dwyer, L., & Kim, C. (2003). Destination competitiveness: Determinants and indicators. Current Issues in Tourism, 6(5), 369–414. doi: 10.1080/13683500308667962
   Google Scholar
• Eagles, P. F. J., McCool, S. F., & Haynes, C. F. (2002). Sustainable tourism in protected areas: Guidelines for planning and management. Gland: International Union for the Conservation of Nature.
   Google Scholar
• EL-refae, B. G. A. (2012). The relationships between service quality, satisfaction, and behavioral intentions of Malaysian spa center customers. International Journal of Business and Social Science, 3(1), 198–205.
   Google Scholar
• Erdeji, I., Gagic, S., Jovicic, A., & Medic, S. (2013). Development of rural tourism in Serbia. Journal of Settlements and Spatial Planning, 20, 309–315.
   Google Scholar
• European Union. (2012). Sustainable tourism in the Mediterranean. Retrieved from http://cor.europa.eu/en/documentation/studies/Documents/sustainable-tourismmediterranean/sustainable-tourism-mediterranean.pdf
   Google Scholar
• Fallon, L. D., & Kriwoken, L. K. (2003). Community involvement in tourism infrastructure: The case of the Strahan visitor centre, Tasmania. Tourism Management, 24, 289–308. doi: 10.1016/S0261-5177(02)00072-9
   Web of Science ®Google Scholar
• Faulkner, B., & Tideswell, C. (2005). Rejuvenating a maturing tourist destination: The case study.
   Google Scholar
• Fons, M. V. S., Fierro, J. A. M., & Patino, M. G. Y. (2011). Rural tourism: A sustainable alternative. Applied Energy, 88, 551–557. doi: 10.1016/j.apenergy.2010.08.031
   Web of Science ®Google Scholar
• Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18, 39–50. doi: 10.2307/3151312
   Web of Science ®Google Scholar
• Fotiadis, A., & Vassiliadis, C. (2010). Rural tourism service quality in Greece. e-Review of Tourism Research (eRTR), 18(4), 69–84.
   Google Scholar
• Freeman, R. (1984). Strategic management: A stakeholder approach. New York: Cambridge University.
   Google Scholar
• Frochot, I. (2005). A benefit segmentation of tourists in rural areas: A Scottish perspective. Tourism Management, 26(3), 335–346. doi: 10.1016/j.tourman.2003.11.016
   Web of Science ®Google Scholar
• Gebhard, K., Meyer, M., & Roth, S. (2007). Criteria for sustainable tourism for the three Biosphere Reserves. Aggtelek, Babia Góra and Šumava. Ecological Tourism in Europe and UNESCO MaB.
   Google Scholar
• Go, F. M., & Govers, R. (2000). Integrated quality management for tourist destinations: A European perspective on achieving competitiveness. Tourism Management, 21, 79–88. doi: 10.1016/S0261-5177(99)00098-9
   Web of Science ®Google Scholar
• Goulding, R., Horan, E., & Tozzi, L. (2014). The importance of sustainable tourism in reversing the trend in the economic downturn and population decline of rural communities. Revista de Turismo y Patrimonio Cultural, 12(3), 549–563.
   Google Scholar
• Gómez, M. M. B. (2000). Climate and tourism in Catalonia. Evaluation of tourism potential climate of the summer season (Unpublished doctoral thesis). Department. Physical Geography and Analysis Geográfico Regional, Universidad de Barcelona Geographic Regional, University of Barcelona.
   Google Scholar
• Gómez, M. M. B. (2004). Geographic reflection about the relationship between climate-tourism. Newsletter. The Association of Spanish Geographers, AGE (under evaluation).
   Google Scholar
• Grigaliunaite, V., Pileliene, L., & Bakanauskas, A. P. (2015, April 23–24). Assessment of the importance of benefits provided by rural tourism homesteads in Lithuania. Proceedings in the International Conference – Economic Science for Rural Development, 39, 116–123.
   Google Scholar
• Gursoy, D., & Rutherford, D. G. (2004). Host attitudes toward tourism – An improved structural model. Annals of Tourism Research, 31(3), 495–516. doi: 10.1016/j.annals.2003.08.008
   Web of Science ®Google Scholar
• Hamele, H. (1988). A major impact. Naturopa, 59, 5–7.
   Google Scholar
• Han, X., & Radder, L. (2011). Measurement and consequences of U.S. tourists’ perceptions of service quality: A South African hunting safari case study. International Business & Economics Research Journal, 10(5), 33–48.
   Google Scholar
• Harrill, R. (2004). Residents’ attitudes toward tourism development: A literature review with implication for tourism planning. Journal of Planning Literature, 18(3), 251–266. doi: 10.1177/0885412203260306
   Web of Science ®Google Scholar
• Hassan, S. S. (2000). Determinants of market competitiveness in an environmentally sustainable tourism industry. Journal of Travel Research, 38(3), 239–245. doi: 10.1177/004728750003800305
   Google Scholar
• Health, E. (2003). Towards a model to enhance destination competitiveness: A Southern African perspective. Journal of Hospitality and Tourism Management, 10(2), 124–141.
   Google Scholar
• Jaafar, M., Kayat, K., Tangit, T. M., & Yacob, M. F. (2013). Nature-based rural tourism and its economic benefits: A case study of Kinabalu National Park. Worldwide Hospitality and Tourism Themes, 5(4), 342–352. doi: 10.1108/WHATT-03-2013-0016
   Google Scholar
• Jamal, T., & Stronza, A. (2009). Collaboration theory and tourism practice in protected areas: Stakeholders, structuring and sustainability. Journal of Sustainable Tourism, 17, 169–189. doi: 10.1080/09669580802495741
   Web of Science ®Google Scholar
• Jurowski, C. (1994). The interplay of elements Affecting Host community resident attitudes toward tourism: A path analytic approach (PhD dissertation). Virginia Polytechnic Institute and State University.
   Google Scholar
• Keith, D. (2007). A surprising idea for “solving” climate change. In TED talks. Long Beach, CA: TED.
   Google Scholar
• Knollenberg, W. (2011). Stakeholders’ attitudes towards sustainable tourism development in coastal communities. A dissertation presented to the Faculty in Sustainable Tourism, the Graduate School, East Carolina University in partial fulfillment of the requirements for the Degree of Master Science in Sustainable Tourism.
   Google Scholar
• Kotane, I. (2011). Culture as an element of sustainable development and urban attraction capacity. Management Theory and Studies for Rural Business and Infrastructure Development, 26(2), 112–120.
   Google Scholar
• Kumra, R. (2008, May 15–17). Service quality in rural tourism: A prescriptive approach. Conference on Tourism in India –Challenges Ahead, IIMK.
   Google Scholar
• Kuo, C.-T. (2011). Tourist satisfaction and intention to revisit Sun moon lake. Journal of International Management, 6(1), 32–37.
   Google Scholar
• Kwok, S. Y., Jusoh, A., & Khalifah, Z. (2016). A conceptual model of tourist satisfaction. Pertanika Journal of Social Sciences & Humanities, 24(1), 505–518.
   Web of Science ®Google Scholar
• Lai, Y.-H., Chu, J.-Y., & Petrick, J. F. (2011). Examining the relationships between perceived value, service quality, satisfaction, and willingness to revisit a theme park. Tourism Travel and Research Association: Advancing Tourism Research Globally, Paper 52.
   Google Scholar
• Lee, C., Lee, Y., & Wicks, B. E. (2004). Segmentation of festival motivation by nationality and satisfaction. Tourism Management, 25, 61–70. doi: 10.1016/S0261-5177(03)00060-8
   Web of Science ®Google Scholar
• Lo, M. C., Ramayah, T., Songan, P., & Nair, V. (2013). Attitude of communities toward rural tourism development. Life Science Journal, 10(10s), 311–322.
   Google Scholar
• Lo, M. C., Songan, P., Mohamad, A. A., & Yeo, A. W. (2013). Rural tourism and destination image: Community perception in tourism planning. The Macrotheme Review, 2(1), 102–118.
   Google Scholar
• Loureiro, S. M. C. (2012). Tourism in rural areas: Foundation, quality and experience. In Vision for global tourism industry – Creating and sustaining competitive strategies. Retrieved from http://www.intechopen.com
   Google Scholar
• Loureiro, S. M. C., & González, F. J. M. (2008). The importance of quality, satisfaction, trust, and image in relation to rural tourist loyalty. Journal of Travel & Tourism Marketing, 25(2), 117–136. doi: 10.1080/10548400802402321
   Web of Science ®Google Scholar
• Manning, R. (1999). Studies in outdoor recreation. Corvallis: Oregon State University Press.
   Google Scholar
• Manning, R., Wang, B., Valliere, W., Lawson, S., & Newman, P. (2002). Research to estimate and manage carrying capacity of a tourist attraction: A study of Alcatraz Island. Journal of Sustainable Tourism, 10(5), 388–404. doi: 10.1080/09669580208667175
   Google Scholar
• Manuel, J. L.-B., & Miguel, L. L.-B. (2008). Measuring social carrying capacity: An exploratory study. TOURISMOS: An International Multidisciplinary Journal of Tourism, 3(1), 116–134.
   Google Scholar
• Mazilu, M., & Stancioiu, F. (2009). Tourist destination competitiveness: Between desirable and imperative. Geography Series, 12, 176–188.
   Google Scholar
• McCool, S. F., Moisey, R. N., & Nickerson, N. P. (2001). What should tourism sustain? The disconnect with industry perceptions of useful indicators. Journal of Travel Research, 40(2), 124–131. doi: 10.1177/004728750104000202
   Google Scholar
• Mihalic, T. (2000). Environmental management of a tourist destination: A factor of tourism competitiveness. Tourism Management, 21, 65–78. doi: 10.1016/S0261-5177(99)00096-5
   Web of Science ®Google Scholar
• Murphy, M. A., Evans, J. S., & Storfer, A. (2010). Quantifying Bufo boreas connectivity in Yellowstone National Park with landscape genetics. Ecology, 91, 252–261. doi: 10.1890/08-0879.1
   PubMed Web of Science ®Google Scholar
• Nair, V., & Hussain, K. (2013). Conclusions: Contemporary responsible rural tourism innovations. What are the emerging contemporary rural tourism innovations and how are they enhancing responsible tourism practices in Malaysia? Worldwide Hospitality and Tourism Themes, 5(4), 412–416. doi: 10.1108/WHATT-04-2013-0023
   Google Scholar
• Naser, E., Abbas, B. N., & Sayyed, K. S. A. (2011). Effects of positive and negative rural tourism (case study: rural semnan province). Journal of Geography and Regional Planning, 4(2), 63–76.
   Google Scholar
• Nghi, T., Lan, N. T., Thai, N. D., Mai, D., & Thanh, D. X. (2007). Tourism carrying capacity assessment for Phong Nha-Ke Bang and Dong Hoi, Quang Binh province. VNU Journal of Science, Earth Sciences, 23, 80–87.
   Google Scholar
• Nulty, D. D. (2008). The adequacy of response rates to online and paper survey: What can be done? Assessment and Evaluation in Higher Education, 33(3), 301–314. doi: 10.1080/02602930701293231
   Web of Science ®Google Scholar
• Osman, Z., & Sentosa, I. (2013). Mediating effect of customer satisfaction on service quality and customer loyalty relationship in Malaysian rural tourism. International Journal of Economics and Management Studies, 2(1), 25–37.
   Google Scholar
• Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implication. Journal of Marketing, 49, 41–50. doi: 10.2307/1251430
   Web of Science ®Google Scholar
• Park, D. B., & Yoon, Y. S. (2009). Segmentation by motivation in rural tourism: A Korean case study. Tourism Management, 30, 99–108. doi: 10.1016/j.tourman.2008.03.011
   Web of Science ®Google Scholar
• Peptenatu, D., Pintilii, R. D., Drăghici, C. C., & Stoian, D. (2009). Territorial disparities concerning the distribution of the tourist services quality in Romania. Geography Journal of Tourism and Geosites, 2(4), 105–117.
   Google Scholar
• Perello, M., Larrinaga, C., & Llull, A. (2005). Las empresas hoteleras de Baleares ante el medio ambiente: un analisis de sus posicionamientos. Annals of Tourism Research en espanol, 7(1), 171–194.
   Google Scholar
• Phang, I. G., Liew, T. J., Cheuk, S., & Razli, I. (2009). An examination of the challenges involved in distributing strong and consistent destination image in the marketing of tourism in Malaysia. Proceedings in EABR Conference, Prague, Czech Republic, pp. 8–11.
   Google Scholar
• Pop, I. (2013). Consumer profile in rural tourism. A PhD dissertation submitted to the Faculty of Economics and Business Administration, Doctoral School of Economics and Business Administration.
   Google Scholar
• Prabaharan, B., Arulrak, A., & Rajagopal, V. (2008). Service quality on tourism: Application of structural equation modeling. Conference on Tourism in India-Challenges Ahead, Kozhikode, Kerala.
   Google Scholar
• Raffai, C. (2013). Innovation in rural tourism: A model for Hungarian accommodation provides. Management & Marketing Challenges for the Knowledge Society, 8(4), 747–799.
   Google Scholar
• Rajaratnam, S. D., & Nair, V. (2015). Destination quality and tourists’ behavioral intentions: Rural tourist destinations in Malaysia. Worldwide Hospitality and Tourism Themes, 7(5), 463–472. doi: 10.1108/WHATT-06-2015-0026
   Web of Science ®Google Scholar
• Ramanauskienė, J., & Vagonis, Z. (2010). Interaction between rural tourism and crafts: benefit and incentive possibilities. LUA Scientific Works, 86(39), 20–27.
   Google Scholar
• Ramanauskienė, J., & Vagonis, Z. (2010). Rural tourism and crafts interaction benefits, promotion opportunities. LUA Scientific Works, 86(39).
   Google Scholar
• Ramseook-Munhurrun, P., Naidoo, P., Seebaluck, V. N., & Pillai, P. (2016, July 1–3). The impact of destination service quality on tourist satisfaction and loyalty: Evidence from Mauritius. Proceedings of the International Academic Research Conference on Marketing & Tourism (MTCI16 Paris Conference), Paris, France.
   Google Scholar
• Sebele, L. S. (2010). Community-based tourism ventures, benefits and challenges: Khama rhino sanctuary trust, central district, Botswana. Tourism Management, 31, 136–146. doi: 10.1016/j.tourman.2009.01.005
   Web of Science ®Google Scholar
• Sharma, B., & Dyer, P. (2009). Residents’ involvement in tourism and their perceptions of tourism impacts. Benchmarking: An International Journal, 16(3), 351–371. doi: 10.1108/14635770910961371
   Google Scholar
• Sheller, M. (2004). Automotive emotions: Feeling the car. Theory, Culture & Society, 21, 221–242. doi: 10.1177/0263276404046068
   Web of Science ®Google Scholar
• Simpson, M. C. (2008). Community benefit tourism initiatives – A conceptual oxymoron? Tourism Management, 29, 1–18. doi: 10.1016/j.tourman.2007.06.005
   Web of Science ®Google Scholar
• Skálová, E., & Peruthová, A. (2016). Quality in rural tourism services. Proceedings. Retrieved from http://spu.fem.uniag.sk/mvd2016/proceedings/en/articles/s13/skalova_peruthova.pdf
   Google Scholar
• Snieska, V., Barkauskiene, K., & Barkauskas, V. (2014). The impact of economic factors on the development of rural tourism: Lithuanian case. Procedia – Social and Behavioral Sciences, 156, 280–285. doi: 10.1016/j.sbspro.2014.11.189
   Google Scholar
• Spencer, D. M., & Nsiah, C. (2013). The economic consequences of community support for tourism: A case study of a heritage fish hatchery. Tourism Management, 34, 221–230. doi: 10.1016/j.tourman.2012.04.003
   Web of Science ®Google Scholar
• Stetic, S. (2012). Specific features of rural tourism destinations management. Journal of Settlements and Spatial Planning, 1, 131–137.
   Google Scholar
• Sukserm, T., Thiengkamol, N., & Thiengkamol, T. (2012). Development of the ecotourism management model for forest park. The Social Sciences, 7(1), 95–99. doi: 10.3923/sscience.2012.95.99
   Google Scholar
• Tabaku, E., & Cerri, S. (2016). An assessment of service quality and customer satisfaction in the hotel sector. Tourism & Hospitality Industry 2016, Congress Proceedings, pp. 480–489.
   Google Scholar
• Tan, C. H., & Omar, K. (2014). The impact of service quality on tourist satisfaction: The case study of Rantau Abang beach as a turtle sanctuary destination. Mediterranean Journal of Social Sciences, 5(23), 1827–1832.
   Google Scholar
• Thiumsak, T., & Ruangkanjanases, A. (2016). Factors influencing international visitors to revisit Bangkok, Thailand. Journal of Economics, Business and Management, 4(3), 220–230. doi: 10.7763/JOEBM.2016.V4.94
   Google Scholar
• Tosun, C., Temizkan, S. P., Timothy, D. J., & Fyall, I. (2007). Tourist shopping experiences and satisfaction. The International Journal of Tourism Research, 9, 87–101. doi: 10.1002/jtr.595
   Google Scholar
• Tozser, A. (2010). Competitive tourism destination: Developing a new model of tourism competitiveness (Unpublished PhD thesis). University of Miskolc, Faculty of Economic.
   Google Scholar
• Tsonis, J. L., Cheuk, S., Ing, G. P., & Razli, I. A. (2009). An examination of the challenges faced in economic socio-cultural and environmental aspects of transport development and tourism in Malaysia. European Journal of Social Sciences, 11(4), 522–534.
   Google Scholar
• Ullah, A., Raza, M., & Chander, S. (2016). Effect of perceived quality of service on customer loyalty: A case of Pearl Continental Hotel services. City University Research Journal, 6(1), 81–100.
   Google Scholar
• UNWTO. (2016). International tourist arrivals up 4% reach a record 1.2 billion in 2015. Retrieved from Tourism-Review: http://m.tourism-review.com/2015-international-tourist-arrivals-up-news4863
   Google Scholar
• Urde, M. (2003). Core value-based corporate brand building. European Journal of Marketing, 37(7/8), 1017–1040. doi: 10.1108/03090560310477645
   Google Scholar
• Viner, D., & Nicholls, S. (2006). Climate change and its implications for international tourism. In D. Buhalis & C. Costa (Eds.), Tourism management dynamics (pp. 39–50). Burlington, MA: Elsevier Butterworth-Heinemann.
   Google Scholar
• Viner, D., & Nicholls, S. (2006). Tourism management dynamics: Trends, management and tools. In D. Buhalis & C. Costa (Eds.), Climate change and its implications for international tourism. Oxford: Butterworth Heinemann.
   Google Scholar
• Walpole, M. J., & Goodwin, H. J. (2000). Local economic impacts of dragon tourism in Indonesia. Annals of Tourism Research, 27(3), 559–576. doi: 10.1016/S0160-7383(99)00088-2
   Web of Science ®Google Scholar
• Wetzels, M., Schroder, G. O., & Oppen, V. C. (2009). Using PLS path modeling for assessing hierarchical construct models: Guidelines and empirical illustration. MIS Quarterly, 33(1), 177–195.
   Web of Science ®Google Scholar
• Wilde, S. J., & Cox, C. (2008). Linking destination competitiveness and destination development: Findings from a mature Australian tourism destination. Proceedings of the Travel and Tourism Research Association (TTRA) European Chapter Conference – Competition in Tourism: Business and Destination Perspectives, Helsinki, Finland, pp. 467–478.
   Google Scholar
• Williams, R. H., & Zigli, R. M. (1987, July). Ambiguity impedes quality in the service industries, Quality Progress, p. 14.
   Google Scholar
• Woo, B. (2016). Assessing the impact of service quality attributes on customer satisfaction: A case of private golf courses in South Korea. The Sport Journal, 1–12. Retrieved from http://thesportjournal.org/article/assessing-the-impact-of-service-quality-attributes-on-customer-satisfaction-a-case-of-private-golf-courses-in-south-korea/
   Google Scholar
• Wyllie, R. W. (2000). Tourism and society. State College, PA: Venture.
   Google Scholar
• Yazdi, S. K., & Shakouri, B. (2010). The effect of climate change on aquaculture. International Journal of Environmental Science and Development, 1(5), 378–382. doi: 10.7763/IJESD.2010.V1.73
   Google Scholar
• Yoon, Y. (1998). Determinants of urban residents perceived impacts: A study of Williamsburg and Virginia Beach areas (Unpublished master thesis). Virginia Polytechnic Institute and State University, Blacksburg.
   Google Scholar
• Yoon, Y., Gursoy, D., & Chen, J. (2000). Validating a tourism development theory with structural equation modelling. Tourism Management, 22(4), 363–372. doi: 10.1016/S0261-5177(00)00062-5
   Web of Science ®Google Scholar
• Yu, A. (2014). Study on the development of county tourism. International Conference on Education, Language, Art and Intercultural Communication (ICELAIC 2014), pp. 673–676.
   Google Scholar
• Yu, A. H.-C., Morais, D., & Chick, G. (2005). Service quality in tourism: A case study of the 2001 study tour of Taiwan. Proceedings of the 2005 Northeastern Recreation Research Symposium, pp. 318–325.
   Google Scholar
• Yu, C. P., Chancellor, H. C., & Cole, S. T. (2011). Examining the effects of tourism impacts on resident quality of life: Evidence from rural midwestern communities in USA. International Journal of Tourism Sciences, 11(2), 161–186. doi: 10.1080/15980634.2011.11434643
   Google Scholar
• Yusof, N. A., & Rahman, F. A. (2011). Tourists’ perceptions of service quality in a lake-based tourism area. IPEDR, 16, 84–89.
   Google Scholar
• Zoto, S., Qirici, E., & Polena, E. (2013). Agrotourism – A sustainable development for rural area of Korca. European Academic Research, 1(2), 209–223.
   Google Scholar