The psychological well-being of employees who handle cash in a bank in inner city Johannesburg

Abstract

The aim of the study was to compare the psychological well-being of bank employees who handled cash and those who did not. The study assessed employees' levels of work stress, burnout and life satisfaction. The Job Stress Survey Scale was used to measure work stress, Maslach Burnout Inventory was used to measure burnout and the Congruity Life Satisfaction Scale was used to measure life satisfaction. Two independent sample t tests were run on Statistical Analysis Software. The results showed that the two groups differed significantly in terms of work stress, emotional exhaustion, depersonalisation and overall burnout. The findings of this study suggest the need for organisational support, skills development and the provision of wellness programmes for bank employees.

Keywords:

• work stress
• burnout
• life satisfaction
• cash handlers
• South Africa