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Acknowledgements
The author wishes to thank Susan Ambrose, Jim Antony, Katherine Bergeron and Ming Cheng for their help in writing this paper.
Additional information
John Taylor is Professor of Higher Education Management in the Management School, University of Liverpool. After working for over 20 years in professional services in three UK universities, he now researches various issues in higher education management, including curriculum management, quality assurance, management of research and internationalisation. He also leads a number of professional development programmes for leaders and managers in higher education.