SPA©E: A New Synthesis of Ideas for Organizational Turnaround

Abstract

SPA©E emerges from literature of organizational turnaround (OT) as a new synthesis of ideas. This synthesis produces a multi-dimensional model for OT built upon the foundations of five key idea sets, with the potential of offering a powerful diagnostic tool for service organizations: strategy; positioning; value; co-production and enabling logic. SPA©E is demonstrated through application to a range of projects and organizations including: NHS Direct; Liverpool Congestion Charge; NYPD (New York Police Department); Sure Start and the proposed National Drugs Service (NDS).

Keywords:

• Change management
• dynamic capabilities
• innovation
• organizational turnaround
• SPA©E

Acknowledgement

I would like to express my sincere appreciation to Dr Michael Butler, based at Aston Business School, for his insightful comments during the development of this synthesis.

Additional information

Notes on contributors

Simeon John Moore

Simeon Moore has recently completed an MBA specializing in Public Services Management at Aston Business School, Birmingham. He has written several articles on the reconfiguration of Public Services including ‘Boxes, boundaries and sacred-cows’ and ‘Waste not: a JIT approach to service operations’. Please contact him on any aspect of this work.