SPA©E: A New Synthesis of Ideas for Organizational Turnaround

References

• Armistead , C. and Clark , G. 1992 . The Value Chain in Service Operations Strategy: Resource-Activity Mapping , Cranfield : Cranfield Institute of Technology . Cranfield School of Management working paper SWP 22/92
   Google Scholar
• Balogan , J. and Hailey , V. H. 1999 . Exploring Strategic Change , 56 – 95 . Harlow : Prentice Hall .
   Google Scholar
• Baumard , P. and Starbuck , W. 2005 . Learning from failures: why it may not happen . Long Range Planning , 38(3) : 281 – 298 .
   Web of Science ®Google Scholar
• Bitner , M. J. 2000 . Technology infusion in service encounters . Journal of Academy of Marketing Science , 28 ( 1 ) : 138 – 149 .
   Web of Science ®Google Scholar
• Boyne , G. 2003 . What is public service improvement? . Public Administration , 81 ( 2 ) : 211 – 227 .
   Web of Science ®Google Scholar
• Boyne , G. 2004a . A 3R's strategy for public service turnaround: retrenchment, repositioning and reorganization . Public Money and Management , 24 ( 2 ) : 97 – 103 .
   Web of Science ®Google Scholar
• Boyne , G. 2004b . Strategies for Organizational Recovery in Local Government: Retrenchment, Repositioning and Reorganization , Cardiff : Centre for Local and Regional Government Research, Cardiff University .
   Google Scholar
• Boyne , G. 2005 . “ Organizational turnaround and public service excellence ” . In Managing to Improve Public Services , Edited by: Hartley , J. and Pike , A. 6 – 8 . London : Advanced Institute of Management Research .
   Google Scholar
• Chaffee , E. 1985 . Three modes of strategy . Academy of Management Review , 10 ( 1 ) : 89 – 98 .
   Web of Science ®Google Scholar
• Chia , C. 2001 . Transformation of libraries in Singapore . Library Review , 50 ( 7/8 ) : 343 – 348 .
   Google Scholar
• Collins , R. T. 2002 . The ‘locus of value’: a hallmark of chains that learn . Supply Chain Management , 7 ( 5 ) : 318 – 321 .
   Google Scholar
• Corncroft , C. and Paton , R. 2004 . Failure and turnaround in public and non-profit organizations . Public Money and Management , 24 ( 4 ) August : 197 – 199 .
   Web of Science ®Google Scholar
• Davis , J. G. and Devinney , T. 1997 . The Essence of Strategy , London : Allen and Unwin .
   Google Scholar
• Gupta , A. K. and Wilemon , D. L. 1990 . Accelerating the development of technology-based new products . California Management Review , 32 ( 2 ) : 24 – 44 .
   Web of Science ®Google Scholar
• Hatten , K. J. and Schendel , D. E. 1977 . Heterogeneity within an industry: firm conduct in the U.S. brewing industry . Journal of Industrial Economics , 26 ( 2 ) : 97 – 113 .
   Web of Science ®Google Scholar
• Hennestad , B. W. 1999 . Infusing the organization with customer knowledge . Scandinavian Journal of Management , 15 ( 1 ) : 17 – 41 .
   Google Scholar
• Huan , H. D. 2002 . Marketing challenges and responses in difficult times for organizations in Singapore: a zero based marketing approach . Available at http://www.jma-jp.org/JMAhome/Eng/SingaporeReport.pdf (accessed 6 January 2007)
   Google Scholar
• Innovation Lab . 2006 . Customer made: customers are taking over . Available at http://www.digicast.dk/ilab/ (accessed 6 January 2007)
   Google Scholar
• Jas , P. and Skelcher , C. 2005a . Performance decline and turnaround in public organizations: a theoretical and empirical analysis . British Journal of Management , 16 ( 3 ) : 195 – 210 .
   Web of Science ®Google Scholar
• Jas , P. and Skelcher , C. 2005b . Envisaging performance futures . Available at http://www.inlogov.bham.ac.uk/pdfs/jas-skelcher%20irspm%202005.pdf (accessed 6 January 2007)
   Google Scholar
• Kim , W. and Mauborgne , R. 2005 . Blue Ocean Strategy , Boston, MA : Harvard Business School Press .
   Google Scholar
• Ling , T. 2002 . Innovation: lessons from the private sector . Available at http://www.nao.org.uk/publications/nao_reports/02-03/innovation.pdf (accessed 6 January 2007)
   Google Scholar
• Magnusson , P. 2003 . Benefits of involving users in service innovation . European Journal of Innovation Management , 6 ( 4 ) : 228 – 238 .
   Google Scholar
• Meyer , M. and Zucker , L. 1990 . Permanently falling organizations . The American Journal of Sociology , 95 ( 5 ) (March) : 1362 – 1363 .
   Web of Science ®Google Scholar
• Mintzberg , H. 2001 . Decision making: it's not what you think . MIT Sloan Management Review , 42 ( 3 ) : 89 – 93 .
   Web of Science ®Google Scholar
• Mintzberg , H. and Westley , F. 2001 . Decision making it's not what you think . Sloan Management Review , 42 ( 3 ) : 89 – 93 .
   Google Scholar
• Moore , S. J. 2007 . SPA©E: A New Synthesis for Organizational Change , Aston Business School . MBA dissertation
   Google Scholar
• Mulgan , G. and Albury , D. 2003 . Innovation in the Public Sector , Strategy Unit, Cabinet Office . October 2003
   Google Scholar
• Nonaka , I. 2000 . A firm as a knowledge-creating entity: a new perspective on the theory of the firm . Industrial and Corporate change , 9 ( 1 ) : 1 – 20 .
   Google Scholar
• Normann , R. 2001 . Reframing Business: When the Map Changes the Landscape , Chichester : Wiley .
   Google Scholar
• Normann , R. and Ramireez , R. 1998 . Designing Interactive Strategy: From Value Chain to Value Canstellation , Chichester : Wiley .
   Google Scholar
• ODPM . 2005 . An Organizational Development Resource Document for Local Government. , Available at http://www.communities.gov.uk/index.asp?id = 1161291 (accessed 6 January 2007)
   Google Scholar
• Porter , M. 1994 . “ The value chain ” . In Strategy: Process, Content, Context. An International Perspective , Edited by: de Wit , B. 168 – 175 . Minneaplois/St Paul : West Publishing .
   Google Scholar
• Prahalad , C. K. and Ramaswamy , V. 2000 . Co-opting customer competence . Harvard Business Review , 78 ( 1 ) : 79 – 87 .
   Web of Science ®Google Scholar
• Schendel , D. and Patton , G. 1976 . Corporate stagnation and turnaround . Journal of Economics and Business , 28 ( 3 ) : 236 – 241 .
   Web of Science ®Google Scholar
• Sinkula , J. M. 1994) Market information process and organizational learning . Journal of Marketing , 58 ( 1 ) : 35 – 45 .
   Web of Science ®Google Scholar
• Spekman , R. 2002 . Supply chain competency: learning as a key component . Supply Chain Management , 7 ( 1 ) : 41 – 55 .
   Google Scholar
• Strategy Unit Drugs Report . 2003 . Phase One – Understanding the Issues. , Available at http://www.strategy.gov.uk/downloads/work_areas/drugs/drugs_report.pdf (accessed 6 January 2007)
   Google Scholar
• Starbuck , W. H. and Hedberg , B. 1977 . “ Saving an organization from a stagnating environment ” . In Strategy + Structure = Performance: The Strategic Planning Imperative , Edited by: Thorelli , H. B. 249 – 258 . Bloominghton, IN : Indiana University Press .
   Google Scholar
• SU Drugs Project . 2003 . Phase 2 Report: Diagnosis and Recommendations. , Available at http://www.strategy.gov.uk/downloads/work_areas/drugs/drugs_phase2.pdf (accessed 6 January 2007)
   Google Scholar
• Turner , D. 2004 . Intervention or persuasion? Strategies for turnaround of poorly performing councils . Public Money and Management , 24 ( 4 ) : 217 – 226 .
   Web of Science ®Google Scholar
• Veryzer , R. W. J. 1998 . Key factors affecting customer evaluation if discontinuous new products . Journal of Product Innovation Management , 15 ( 2 ) : 136 – 150 .
   Web of Science ®Google Scholar
• Von Hippel , E. 1978 . Successful industrial products from customer ideas . Journal of Marketing , 42 ( 1 ) : 39 – 49 .
   Web of Science ®Google Scholar
• Von Hippel , E. 1982 . Get new products from customers . Harvard Business Review , 60 ( 2 ) : 117 – 122 .
   Web of Science ®Google Scholar
• Von Hippel , E. 1986 . Lead users: a source of novel product concepts . Management Science , 32 ( 7 ) : 791 – 805 .
   Web of Science ®Google Scholar
• Von Hippel , E. 1988 . The Sources of Innovation , New York, NY : Oxford University Press .
   Google Scholar
• Von Hippel , E. 1977 . Has a customer already developed your next product . Sloan Management Review , 18 ( 2 ) : 63 – 74 .
   Google Scholar
• Wikstrom , S. 1995 . The customer as a co-producer . European Journal of Marketing , 30 ( 4 ) : 6 – 19 .
   Google Scholar