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Volume 20, Issue 6

Total Quality Management & Business Excellence

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Total Quality Management & Business Excellence, Volume 20, Issue 6 (2009)

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Total Quality Management & Business Excellence, Volume 20, Issue 6 (2009)

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Original Articles

Article

Building personalised relationships with customers via emails

Jen-Hung Huang & Stacy Huey-Pyng Shyu

Pages: 585-601

Published online: 16 Jun 2009

AbstractforBuilding personalised relationships with customers via emails | Full Text | References | PDF (165.8 KB)

1559 Views
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Article

Continuous improvement of performance measurement by TQM adopters

Uma Kumar, Vinod Kumar, Danuta de Grosbois & Franck Choisne

Pages: 603-616

Published online: 16 Jun 2009

AbstractforContinuous improvement of performance measurement by TQM adopters | Full Text | References | PDF (114.1 KB)

686 Views
17 CrossRef citations
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Article

The service-profit chain: A review and extension

Rachel W.Y. Yee, Andy C.L. Yeung, T. C. Edwin Cheng & Kee-Hung Lai

Pages: 617-632

Published online: 16 Jun 2009

AbstractforThe service-profit chain: A review and extension | Full Text | References | PDF (114.3 KB)

1531 Views
19 CrossRef citations
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Article

The perceived impact of quality assurance systems on tomato supply chain performance

Lusine H. Aramyan, Miranda P.M. Meuwissen, Alfons G.J.M. Oude Lansink, Jack G.A.J. van der Vorst, Olaf van Kooten & Ivo A. van der Lans

Pages: 633-653

Published online: 16 Jun 2009

AbstractforThe perceived impact of quality assurance systems on tomato supply chain performance | Full Text | References | PDF (310.8 KB)

431 Views
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Article

Excellence profiles in Spanish firms with quality management systems

Fernando Criado & Arturo Calvo-Mora

Pages: 655-679

Published online: 16 Jun 2009

AbstractforExcellence profiles in Spanish firms with quality management systems | Full Text | References | PDF (212.5 KB)

148 Views
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Article

Can't fix service quality? Read this

A. Erhan Mergen & William J. Stevenson

Pages: 681-686

Published online: 16 Jun 2009

AbstractforCan't fix service quality? Read this | Full Text | References | PDF (121.4 KB)

181 Views
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