A Quality Scorecard for the era of Industry 4.0

Abstract

A Quality Scorecard (QSC) performance measurement model is proposed to evaluate the quality aspects of an organization in Industry 4.0. To design a QSC for the ‘Fourth Industrial Revolution’, we examined existing measures regarding costs of quality items. The measurement system was refined by simplifying duplicate measures and incorporating quality elements considered in recent international standard revisions. This paper explains the QSC system and its practical use. Two key results were obtained. First, the QSC measures were reduced from a total of 139 potential measures to 15, 30, and 60 for simple, general, and detailed models, respectively. Second, a so-called QSC wheel, a virtual tool to assess weaknesses in existing performance measurement systems, was developed. The QSC wheel may effectively be used in analysing existing performance measurement systems, and may also be applied to evaluate qualitative performance levels in Industry 4.0.

Keywords:

• Quality Scorecard
• QSC
• qualitative performance measures
• Industry 4.0
• cost of quality

Acknowledgement

The main idea of this paper is based on the plenary presentation at the 20th QMOD-ICQSS International Conference which was held in Elsinore, Denmark, on 7 August 2017 (Shin & Kim, 2017).

Disclosure statement

No potential conflict of interest was reported by the authors.

Additional information

Funding

This paper was supported by the National Research Foundation of Korea (NRF) grant funded by the Korea government (MSIT) (Grant No. 2017R1A2B4012882).