Total Quality Management & Business Excellence, Volume 29, Issue 9-10 (2018)

Browse this journal
Sample our Economics, Finance,Business & Industry journals, sign in here to start your access, latest two full volumes FREE to you for 14 days

Total Quality Management & Business Excellence, Volume 29, Issue 9-10 (2018)

See all volumes and issues
Vol 35, 2024 Vol 34, 2023 Vol 33, 2022 Vol 32, 2021 Vol 31, 2020 Vol 30, 2019 Volume 29, 2018 Vol 28, 2017 Vol 27, 2016 Vol 26, 2015 Vol 25, 2014 Vol 24, 2013 Vol 23, 2012 Vol 22, 2011 Vol 21, 2010 Vol 20, 2009 Vol 19, 2008 Vol 18, 2007 Vol 17, 2006 Vol 16, 2005 Vol 15, 2004 Vol 14, 2003 Vol 13, 2002 Vol 12, 2001 Vol 11, 2000 Vol 10, 1999 Vol 9, 1998 Vol 8, 1997 Vol 7, 1996 Vol 6, 1995 Vol 5, 1994 Vol 4, 1993 Vol 3, 1992 Vol 2, 1991 Vol 1, 1990
Download citations Download PDFs Download issue

20th QMOD Conference Selected Best Papers

Articles

Article
A Quality Scorecard for the era of Industry 4.0
Wan Seon Shin, Jens J. Dahlgaard, Su Mi Dahlgaard-Park & Min Gyu Kim
Pages: 959-976
Published online: 14 Jun 2018
AbstractforA Quality Scorecard for the era of Industry 4.0 | Full Text | References | PDF (2.4 MB)
  • 1581 Views
  • 3 CrossRef citations
  • 0Altmetric
Article
Developing an instrument to measure lean manufacturing maturity and its relationship with operational performance
Graziela dos Santos Bento & Gérson Tontini
Pages: 977-995
Published online: 11 Jun 2018
AbstractforDeveloping an instrument to measure lean manufacturing maturity and its relationship with operational performance | Full Text | References | PDF (272 KB)
  • 1404 Views
  • 5 CrossRef citations
  • 0Altmetric
Article
From successful to sustainable Lean production – the case of a Lean Prize Award Winner
Bonnie Poksinska & Dag Swartling
Pages: 996-1011
Published online: 18 Jun 2018
AbstractforFrom successful to sustainable Lean production – the case of a Lean Prize Award Winner | Full Text | References | PDF (236.5 KB)
  • 4197 Views
  • 3 CrossRef citations
  • 0Altmetric
Open Access
Article
Towards a theory of operational excellence
Pauline Found, Andrew Lahy, Sharon Williams, Qing Hu & Robert Mason
Pages: 1012-1024
Published online: 21 Jun 2018
AbstractforTowards a theory of operational excellence | Full Text | References | PDF (361 KB)
  • 3654 Views
  • 6 CrossRef citations
  • 0Altmetric
Article
Application of affective engineering to service industries: feelings from airlines’ in-flight service elements
Min-Je Park, Jong Woo Park & Hanjoo Yoo
Pages: 1025-1042
Published online: 13 Jun 2018
AbstractforApplication of affective engineering to service industries: feelings from airlines’ in-flight service elements | Full Text | References | PDF (532.3 KB)
  • 405 Views
  • 0 CrossRef citations
  • 0Altmetric
Article
Factors influencing continued use of mobile easy payment service: an empirical investigation
Jaehyeon Jun, Insu Cho & Heejun Park
Pages: 1043-1057
Published online: 13 Jun 2018
AbstractforFactors influencing continued use of mobile easy payment service: an empirical investigation | Full Text | References | PDF (435.7 KB)
  • 1405 Views
  • 7 CrossRef citations
  • 0Altmetric
Article
Universities and smart cities: the challenges to high quality
Juhani Anttila & Kari Jussila
Pages: 1058-1073
Published online: 17 Jun 2018
AbstractforUniversities and smart cities: the challenges to high quality | Full Text | References | PDF (390.8 KB)
  • 1125 Views
  • 1 CrossRef citations
  • 0Altmetric
Article
ANP-based knowledge management solutions framework for the long-term complaint knowledge transfer
Thomas Hellebrandt, Ina Heine & Robert H. Schmitt
Pages: 1074-1088
Published online: 02 Jul 2018
AbstractforANP-based knowledge management solutions framework for the long-term complaint knowledge transfer | Full Text | References | PDF (766.3 KB)
  • 185 Views
  • 0 CrossRef citations
  • 0Altmetric
Article
Design of extended warranty service in a dual supply channel
Zhen He, Dali Huang & Shuguang He
Pages: 1089-1107
Published online: 18 Jun 2018
AbstractforDesign of extended warranty service in a dual supply channel | Full Text | References | PDF (874.1 KB)
  • 446 Views
  • 2 CrossRef citations
  • 0Altmetric
Article
The evolution and convergence of total quality management and management theories
Su Mi Dahlgaard-Park, Lidia Reyes & Chi-Kuang Chen
Pages: 1108-1128
Published online: 13 Jun 2018
AbstractforThe evolution and convergence of total quality management and management theories | Full Text | References | PDF (267.7 KB)
  • 6012 Views
  • 11 CrossRef citations
  • 0Altmetric
Article
Risk analysis in certification process in the field of energy construction: case in Latvia
Maija Kavosa & Inga Lapiņa
Pages: 1129-1142
Published online: 14 Jun 2018
AbstractforRisk analysis in certification process in the field of energy construction: case in Latvia | Full Text | References | PDF (498.9 KB)
  • 129 Views
  • 1 CrossRef citations
  • 0Altmetric
Article
Integration of the ISO 9001 QMS with the company’s IT business system
Milena Alič
Pages: 1143-1160
Published online: 14 Jun 2018
AbstractforIntegration of the ISO 9001 QMS with the company’s IT business system | Full Text | References | PDF (192.9 KB)
  • 584 Views
  • 4 CrossRef citations
  • 0Altmetric
Article
Assessment of efficiency in public service – focused on Government 3.0 case in Korea
Inhee Seo, Yonghee Kim & Jeongil Choi
Pages: 1161-1184
Published online: 26 Jul 2018
AbstractforAssessment of efficiency in public service – focused on Government 3.0 case in Korea | Full Text | References | PDF (1,015.1 KB)
  • 422 Views
  • 1 CrossRef citations
  • 0Altmetric
Article
Auditing of explorative processes
Jan Lenning
Pages: 1185-1199
Published online: 11 Jul 2018
AbstractforAuditing of explorative processes | Full Text | References | PDF (253.9 KB)
  • 1740 Views
  • 1 CrossRef citations
  • 0Altmetric
Open Access
Article
Effectivity of quality methods used on the shop floor of a serial production – how important is Poka Yoke?
Patrick Pötters, Robert Schmitt & Bert Leyendecker
Pages: 1200-1212
Published online: 20 Jun 2018
AbstractforEffectivity of quality methods used on the shop floor of a serial production – how important is Poka Yoke? | Full Text | References | PDF (1.2 MB)
  • 1619 Views
  • 0 CrossRef citations
  • 0Altmetric
Article
Anomaly detection in high-dimensional data with the Mahalanobis–Taguchi system
Masato Ohkubo & Yasushi Nagata
Pages: 1213-1227
Published online: 27 Jun 2018
AbstractforAnomaly detection in high-dimensional data with the Mahalanobis–Taguchi system | Full Text | References | PDF (797.8 KB)
  • 196 Views
  • 0 CrossRef citations
  • 0Altmetric
Article
Applying a fuzzy questionnaire in a peer review process
Tamás Jónás, Zsuzsanna Eszter Tóth & Gábor Árva
Pages: 1228-1245
Published online: 13 Jun 2018
AbstractforApplying a fuzzy questionnaire in a peer review process | Full Text | References | PDF (1.1 MB)
  • 2762 Views
  • 1 CrossRef citations
  • 0Altmetric
Open Access
Article
Quality supervision game between government and online shopping platforms
Yaping Li, Decheng Wen & Xiaojing Sun
Pages: 1246-1258
Published online: 13 Jun 2018
AbstractforQuality supervision game between government and online shopping platforms | Full Text | References | PDF (163.8 KB)
  • 577 Views
  • 0 CrossRef citations
  • 0Altmetric

Explore articles

Explore the most recently published articles

Quality 4.0 practices toward sustainable excellence in the manufacturing sector
Thi Anh Van Nguyen et al.
Article | Published online: 28 Jul 2024
Challenges and hotspots in food supply chain quality management practices
Funlade Sunmola et al.
Article | Published online: 14 Jul 2024
Open Access
How Industry 4.0, artificial intelligence and augmented reality can boost Digital Lean Six Sigma
Juliano Endrigo Sordan et al.
Review Article | Published online: 11 Jul 2024
Driving sustainability in industry 5.0 through sociotechnical approach of quality management
Kashif Ali et al.
Article | Published online: 11 Jul 2024
View all latest articles