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Journal of Hospital Librarianship Volume 14, 2014 - Issue 2
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Articles

Redesigning Services in a Patient Education Resource Center Setting: A DMAIC Quality Improvement Project

Susan H. MayerSection of Patient Education, Barbara Woodward Lips Patient Education Center, Mayo Clinic, Rochester, Minnesota, USACorrespondence[email protected]
Pages 140-148 | Received 07 Jan 2014, Accepted 21 Jan 2014, Published online: 07 May 2014
 
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Abstract

This article describes a quality improvement project using the Six Sigma DMAIC framework in a health care setting. The project goal was to increase efficiency and decrease instructor time spent teaching patient education classes by grouping together patients with similar learning needs.

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