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Articles

Redesigning Services in a Patient Education Resource Center Setting: A DMAIC Quality Improvement Project

Pages 140-148 | Received 07 Jan 2014, Accepted 21 Jan 2014, Published online: 07 May 2014

REFERENCES

  • Ferguson JM, Mayer SH. Redesigning services and marketing patient education classes in a resource center setting. Poster presented at the Annual Meeting of the Medical Library Association; Boston, MA; May 3–8, 2013.
  • Keller P. Six Sigma demystified: a self-teaching guide. New York: McGraw Hill; 2005.
  • Lighter DE, Fair DC. Motivational interviewing in groups. New York: Guilford Press; 2013.
  • Miller WR, Rollnick S. Motivational interviewing helping people change. 3rd ed. New York: Guilford Press; 2013.
  • Wagner CC, Ingersoll KS. Quality management in health care principles and methods. 2nd ed. Sudbury, MA: Jones and Bartlett; 2004.

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