RETRACTED ARTICLE: Service-Oriented High-Performance Work Practices as Predictors of Retail Employees’ Work Engagement and Service Climate Perceptions

Abstract

We, the Editors and Publisher of Services Marketing Quarterly, have retracted the following article:

Kotzé, T. & Mostert, P. (2021). Service-oriented high-performance work practices as predictors of retail employees’ work engagement and service climate perceptions. Services Marketing Quarterly. 10.1080/15332969.2021.1947084.

The article was mistakenly published as a duplicate of DOI: 10.1080/15332969.2020.1830638.

We have been informed in our decision-making by our policy on publishing ethics and integrity and the COPE guidelines on retractions.

The retracted article will remain online to maintain the scholarly record, but it will be digitally watermarked on each page as “Retracted”.

View retraction statement:

Retraction: Service-Oriented High-Performance Work Practices as Predictors of Retail Employees’ Work Engagement and Service Climate Perceptions