“Ask, don’t just answer”: Eliciting informational and emotional support needs in health-care encounters

Abstract

Courses

Interpersonal Health Communication, Communication in Health Care Settings.

Objectives

This lesson is designed for health profession students whose work will involve direct interaction with patients. It is designed to help students (a) better understand how to diagnose patients’ needs for both informational and emotional support when responding to questions, and (b) practice skills for doing so.