A new triadic creative role for advertising industry: a study of creatives’ role identity in the rise of social media advertising

ABSTRACT

Within the social networks online, consumers are no longer adopting a passive role in relation to dominant media; they have become a part of the media, constructing and promoting cultural meanings and values for consumption within their consumer culture. In this new era, advertising creatives were having increasingly direct contact with clients rather than depending on account managers. However, the question of how advertising organizations need to change in response to this changing environment has not been discussed extensively. Building upon the key experiences of advertising creatives in this empirical research, a triadic structure of advertising creatives’ emergent role that was identified from the analyses of in-depth interview data in different types and levels of current advertising organizations. The contributions to both theory and practice in advertising and organizational studies are examined. The triadic role of advertising creatives identified in this study help to shape contemporary advertising creatives’ identities in the social media advertising era, providing insights into employee perspectives on organizational roles. Although this study only offered a micro-level perspective on advertising creatives’ practices and advertising organizations, which is still relatively rare in advertising and organizational literature.

KEYWORDS:

• Social media advertising
• advertising creatives
• role identity
• change management
• creative industry

Disclosure statement

No potential conflict of interest was reported by the authors.

Additional information

Notes on contributors

P. Y. Lee

Dr. Vincie P.Y. Lee is an assistant professor in the School of Design with expertise inadvertising design discipline. She teaches advertising strategy, design researchmethods and capstone design projects for the final year undergraduate students. Shereceives her PhD from the University of Edinburgh with research on advertisingcreativity and management of advertising organizations. She holds a MSc in Marketing Management and a BA (Hons) in Design from the Hong Kong PolytechnicUniversity. She is interested to investigate the changing roles of creative professionalsplay within society and how digital and innovative technology informedcontemporary advertising practices.

K. W. Lau

Dr. Kung Wong LAU is currently an assistant professor at the Institute of Textilesand Clothing, The Hong Kong Polytechnic University in the subject area of retailingand fashion business. He graduated from the University of Hong Kong and obtainedhis PhD at the University College London respectively. His major research areas, aswell as his key publications, are about organizational learning, virtual reality andcreativity training.