The impact of coping strategies on occupational stress and turnover intentions among hotel employees

ABSTRACT

This study examined the impact of problem solving, social support and avoidance as coping strategies on occupational stress and turnover intentions among hotel employees. Using a sample of 455 employees from seven hotels in Shandong Province, China, the study found that problem solving as a coping strategy predicts lower levels of occupational stress. Both social support and avoidance strategies were found to increase occupational stress instead. Occupational stress was positively correlated with hotel employees’ intentions to leave and the study furthermore clarified the role of occupational stress as an important mediator in the relationship between coping strategies and turnover intentions. Implications for hotel human resource management practices are discussed.

摘要

本研究探讨了解决问题，社会支持和回避作为应对策略对酒店员工的职业压力和离职意向的影响。采用七个酒店在山东省，中国的455名员工为样本，研究发现解决问题的应对策略的预测较低层次的职业压力。社会支持和回避策略被发现反而增加了职业压力。职业压力与酒店员工离职意愿呈正相关关系，并进一步阐明职业压力在应对策略与离职意向之间的重要中介作用。酒店人力资源管理实践的影响进行了讨论。

KEYWORDS:

• China
• coping strategies
• hotel management
• occupational stress
• turnover intentions

Acknowledgments

The authors would like to thank the Shandong Tourist Hotels Association and the seven participating hotels for their assistance in the data collection of this study.