The impact of coping strategies on occupational stress and turnover intentions among hotel employees

References

• Aldwin, C. M., & Revenson, T. A. (1987). Does coping help? A re-examination of the relation between coping and mental health. Journal of Personality and Social Psychology, 53(2), 337–348. doi:10.1037/0022-3514.53.2.337
   Google Scholar
• Amirkhan, J. H. (1990). A factor analytically derived measure of coping: The coping strategy indicator. Journal of Personality and Social Psychology, 59(5), 1066–1074. doi:10.1037/0022-3514.59.5.1066
   Google Scholar
• Ayres, J., & Malouff, J. M. (2007). Problem-solving training to help workers increasing positive affect job satisfaction, and life satisfaction. European Journal of Work and Organizational Psychology, 16(3), 279–294. doi:10.1080/13594320701391804
   Google Scholar
• Babakus, E., Yavas, U., & Karatepe, O. M. (2008). The effects of job demands, job resources and intrinsic motivation on emotional exhaustion and turnover intentions: A study in the Turkish hotel industry. International Journal of Hospitality and Tourism Administration, 9(4), 384–404. doi:10.1080/15256480802427339
   Google Scholar
• Bagozzi, R., & Yi, Y. (2012). Specification, evaluation, and interpretation of structural equation models. Journal of the Academy of Marketing Science, 40, 8–34. doi:10.1007/s11747-011-0278-x
   Google Scholar
• Bar-Tal, Y., & Spitzer, A. (1994). Coping use versus effectiveness as moderating the stress-strain relationship. Journal of Community and Applied Social Psychology, 4(2), 91–100. doi:10.1002/casp.2450040203
   Google Scholar
• Beecroft, P. C., Dorey, F., & Wenten, M. (2008). Turnover intentions in new graduate nurses: A multivariate analysis. Journal of Advanced Nursing, 62(1), 41–52. doi:10.1111/j.1365-2648.2007.04570.x
   Google Scholar
• Beehr, T. A., King, L. A., & King, D. W. (1990). Social support and occupational stress: Talking to supervisors. Journal of Vocational Behavior, 36(1), 61–81. doi:10.1016/0001-8791(90)90015-T
   Google Scholar
• Benson, J., & Worland, D. (1992). Hotel International. In R. Lansbury & D. McDonald (Eds.), Workplace industrial relations (pp. 96–125). Oxford, UK: Oxford University Press.
   Google Scholar
• Blalock, J. A., & Joiner, Jr., T. E., Jr. (2000). Interaction of cognitive avoidance coping and stress in predicting depression/anxiety. Cognitive Therapy and Research, 24(1), 47–65. doi:10.1023/A:1005450908245
   Google Scholar
• Bonn, M. A., & Forbringer, L. R. (1992). Reducing turnover in the hospitality industry: An overview of recruitment, selection and retention. International Journal of Hospitality Management, 11(1), 47–63. doi:10.1016/0278-4319(92)90035-T
   Google Scholar
• Brough, P., & Frame, R. (2004). Predicting police job satisfaction and turnover intentions: The role of social support and police organisational variables. New Zealand Journal of Psychology, 33(1), 8–16.
   Google Scholar
• Buick, I., & Muthu, G. (1997). An investigation of the current practices of in-house employee training and development within hotels in Scotland. The Service Industries Journal, 17(4), 652–668. doi:10.1080/02642069700000039
   Google Scholar
• Byrne, B. M. (2010). Structural equation modeling with Amos: Basic concepts, applications, and programming (2nd ed.). New York, NY: Taylor & Francis.
   Google Scholar
• Carver, C., Scheier, M., & Weintraub, J. (1989). Assessing coping strategies: A theoretically based approach. Journal of Personality and Social Psychology, 56(2), 267–283. doi:10.1037/0022-3514.56.2.267
   Google Scholar
• Chan, L. K., Hui, Y. V., Lo, H. P., Tse, S. K., Tso, G. K., & Wu, M. L. (2003). Consumer satisfaction index: New practice and findings. European Journal of Marketing, 37(5/6), 872–909. doi:10.1108/03090560310465189
   Google Scholar
• Chen, G., Bao, J., & Huang, S. (2014). Developing a scale to measure backpackers’ personal development. Journal of Travel Research, 53(4), 522–536. doi:10.1177/0047287513500392
   Google Scholar
• Chen, M. F., Lin, C. P., & Lien, G. Y. (2011). Modelling job stress as a mediating role in predicting turnover intentions. Service Industries Journal, 31(8), 1327–1345. doi:10.1080/02642060903437543
   Google Scholar
• Cheng, A., & Brown, A. (1998). HRM strategies and labour turnover in the hotel industry: A comparative study of Australia and Singapore. The International Journal of Human Resource Management, 9(1), 136–154. doi:10.1080/095851998341233
   Google Scholar
• Chiang, F. F. T., Birtch, T. A., & Kwan, H. K. (2010). The moderating roles of job control and work-life balance practices on employee stress in the hotel and catering industry. International Journal of Hospitality Management, 29(1), 25–32. doi:10.1016/j.ijhm.2009.04.005
   Google Scholar
• Chin, W. W., Marcolin, B. L., & Newsted, P. R. (2003). A partial least squares latent variable modeling approach for measuring interaction effects: Results from a Monte Carlo simulation study and an electronic-mail emotion/adoption study. Information Systems Research, 14(2), 189–217. doi:10.1287/isre.14.2.189.16018
   Google Scholar
• Cohen, J. (1988). Statistical power analysis for the behavioural science (2nd ed.). Hillsdale, NJ: Lawrence, Erlbaum.
   Google Scholar
• Cohen, S., & McKay, G. (1984). Social support, stress and the buffering hypothesis: A theoretical analysis. In A. Baum, S. E. Taylor, & J. E. Singer (Eds.), Handbook of Psychology and Health (pp. 253–267). Hillsdale, NJ: Erlbaum.
   Google Scholar
• Cohen, S., & Wills, T. A. (1985). Stress, social support, and the buffering hypothesis. Psychological Bulletin, 98(2), 310–357. doi:10.1037/0033-2909.98.2.310
   Google Scholar
• Compas, B. E. (1987). Coping with stress during childhood and adolescence. Psychological Bulletin, 101(3), 393–403. doi:10.1037/0033-2909.101.3.393
   Google Scholar
• Cotton, J. L., & Tuttle, J. M. (1986). Employee turnover: A meta-analysis and review with implications for research. The Academy of Management Review, 11(1), 55–70.
   Google Scholar
• Deery, M. A., & Shaw, R. N. (1999). An investigation of the relationship between employee turnover and organizational culture. Journal of Hospitality and Tourism Research, 23(4), 387–400. doi:10.1177/109634809902300404
   Google Scholar
• Duraisingam, V., Pidd, K., & Roche, A. M. (2009). The impact of work stress and job satisfaction on turnover intentions: A study of Australian specialist alcohol and other drug employees. Drugs: Education, Prevention and Policy, 16(3), 217–231.
   Google Scholar
• Ellett, A. J. (2009). Intentions to remain employed in child welfare: The role of human caring, self-efficacy beliefs, and professional organization culture. Children and Youth Services Review, 31(1), 78–88. doi:10.1016/j.childyouth.2008.07.002
   Google Scholar
• Faulkner, B., & Patiar, A. (1997). Workplace induced stress among operational staff in the hotel industry. International Journal of Hospitality Management, 16(1), 99–117. doi:10.1016/S0278-4319(96)00053-9
   Google Scholar
• Felps, W., Mitchell, T. R., Hekman, D. R., Lee, T. W., Holtom, B. C., & Harman, W. S. (2009). Turnover contagion: How co-employees’ job embeddedness and job search behaviours influence quitting. Academy of Management Journal, 52(3), 545–561. doi:10.5465/AMJ.2009.41331075
   Google Scholar
• Fenlason, K. J., & Beehr, T. A. (1994). Social support and occupational stress: Effects of talking to others. Journal of Organizational Behavior, 15(2), 157–175. doi:10.1002/(ISSN)1099-1379
   Google Scholar
• Field, A. P. (2009). Discovering statistics using SPSS: And sex and drugs and rock ‘n’ roll (3rd ed.). London, UK: Sage.
   Google Scholar
• Fogarty, G. J., Machin, M. A., Albion, M. J., Sutherland, L. F., Lalor, G. I., & Revitt, S. (1999). Predicting occupational strain and job satisfaction: The role of stress, coping, personality, and affectivity variables. Journal of Vocational Behavior, 54, 429–452. doi:10.1006/jvbe.1998.1670
   Google Scholar
• Folkman, S., & Lazarus, R. S. (1980). An analysis of coping in a middle aged community sample. Journal of Health and Social Behavior, 21, 219–239. doi:10.2307/2136617
   Google Scholar
• Folkman, S., Lazarus, R. S., Dunkel-Schetter, C., DeLongis, A., & Gruen, R. J. (1986). Dynamics of a stress encounter: Cognitive appraisal, coping and encounter outcomes. Journal of Personality and Social Psychology, 50(5), 992–1003. doi:10.1037/0022-3514.50.5.992
   Google Scholar
• Folkman, S., & Moskowitz, J. T. (2004). Coping: Pitfalls and promises. Annual Review of Psychology, 55, 745–774. doi:10.1146/annurev.psych.55.090902.141456
   Google Scholar
• Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50. doi:10.2307/3151312
   Google Scholar
• Gao, H., Huang, S., & Brown, G. (2017). The influence of face on Chinese tourists gift purchase behaviour: The moderating role of the gift giver-receiver relationship. Tourism Management, 62, 97–106. doi:10.1016/j.tourman.2017.03.013
   Google Scholar
• Glozah, F. N., & Pevalin, D. J. (2014). Social support, stress, health, and academic success in Ghanaian adolescents: A path analysis. Journal of Adolescence, 37(4), 451–460. doi:10.1016/j.adolescence.2014.03.010
   Google Scholar
• Griffeth, R. W., Hom, P. W., & Gaertner, S. (2000). A meta-analysis of antecedents and correlates of employee turnover: Update, moderator tests, and research implications for the next millennium. Journal of Management, 26(3), 463–488. doi:10.1177/014920630002600305
   Google Scholar
• Hair, J. F., Jr., Black, J. W., Babin, B. J., & Anderson, E. R. (2010). Multivariate data analysis (7th ed.). Essex, UK: Pearson Education Limited.
   Google Scholar
• Holahan, C. J., Moos, R. H., Holahan, C. K., Brenna, P. L., & Schutte, K. K. (2005). Stress generation, avoidance coping, and depressive symptoms: A 10-year model. Journal of Consulting and Clinical Psychology, 73(4), 658–666. doi:10.1037/0022-006X.73.4.658
   Google Scholar
• Hom, P. W., & Kinicki, A. J. (2001). Toward a greater understanding of how dissatisfaction drives employee turnover. Academy of Management Journal, 44(5), 975–987. doi:10.2307/3069441
   Google Scholar
• Hom, P. W., Mitchell, T. R., Lee, T. W., & Griffeth, R. W. (2012). Reviewing employee turnover: Focusing on proximal withdrawal states and an expanded criterion. Psychological Bulletin, 138(5), 831–858. doi:10.1037/a0027983
   Google Scholar
• Hon, A. H. Y., Chan, W. W. H., & Lu, L. (2013). Overcoming work-related stress and promoting employee creativity in hotel industry: The role of task feedback from supervisor. International Journal of Hospitality Management, 33, 416–424. doi:10.1016/j.ijhm.2012.11.001
   Google Scholar
• Hu, -H.-H. S., & Cheng, C.-W. (2010). Job stress, coping strategies, and burnout among hotel industry supervisors in Taiwan. International Journal of Human Resource Management, 21(8), 1337–1350. doi:10.1080/09585192.2010.483867
   Google Scholar
• Hwang, J., Lee, J. J., Park, S., Chang, H., & Kim, S. S. (2014). The impact of occupational stress on employee’s turnover intentions in the luxury hotel segment. International Journal of Hospitality and Tourism Administration, 15, 60–77. doi:10.1080/15256480.2014.872898
   Google Scholar
• Iverson, R. D., & Deery, M. (1997). Turnover culture in the hospitality industry. Human Resource Management Journal, 7(4), 71–82. doi:10.1111/hrmj.1997.7.issue-4
   Google Scholar
• Johanson, M. M., Youn, H., & Woods, R. H. (2011). A study of stress levels among hotel general managers - A comparison between 1998 and 2008. Journal of Human Resources in Hospitality and Tourism, 10, 32–44. doi:10.1080/15332845.2010.500185
   Google Scholar
• Jung, H. S., Yoon, H. H., & Kim, Y. J. (2012). Effects of culinary employees’ role stress on burnout and turnover intentions in hotel industry: Moderating effects on employees’ tenure. Service Industries Journal, 32(13), 2145–2165. doi:10.1080/02642069.2011.574277
   Google Scholar
• Jung, J. (1984). Social support and its relation to health: A critical evaluation. Basic and Applied Social Psychology, 5(2), 143–169. doi:10.1207/s15324834basp0502_7
   Google Scholar
• Kaplanidou, K., & Vogt, C. (2006). A structural analysis of destination travel intentions as a function of website features. Journal of Travel Research, 45(2), 204–216. doi:10.1177/0047287506291599
   Google Scholar
• Karatepe, O. M. (2010). The effect of positive and negative work-family interaction on exhaustion: Does work social support make a difference?. International Journal of Contemporary Hospitality Management, 22(6), 836–856. doi:10.1108/09596111011063115
   Google Scholar
• Kim, H., & Stoner, M. (2008). Burnout and turnover intentions among social employees: Effects of role stress, job autonomy and social support. Administration in Social Work, 32(3), 5–25. doi:10.1080/03643100801922357
   Google Scholar
• Kim, H. S., Yim, H. W., Jeong, S. H., & Jo, S. J. (2009). An association among verbal abuse, social support and turnover intentions for special unit nurses in a hospital. Korean Journal of Occupational and Environmental Medicine, 21(4), 388–395.
   Google Scholar
• Kim, J., Ritchie, J., & McCormick, B. (2012). Development of a scale to measure memorable tourism experiences. Journal of Travel Research, 51(1), 12–25. doi:10.1177/0047287510385467
   Google Scholar
• Kline, R. B. (2015). Principles and practice of structural equation modeling (4th ed.). New York, NY: The Guilford Press.
   Google Scholar
• Kwek, A., & Lee, Y. S. (2015). How face matters: Chinese corporate tourists in Australia. Journal of Travel & Tourism Marketing, 32(1–2), 120–140. doi:10.1080/10548408.2014.986016
   Google Scholar
• Lai, M.-C., & Chen, Y.-C. (2012). Self-efficacy, effort, job performance, job satisfaction, and turnover intentions: The effect of personal characteristics on organization performance. International Journal of Innovation, Management and Technology, 3(4), 387–391. doi:10.7763/IJIMT.2012.V3.260
   Google Scholar
• LaRocco, J. M., House, J. S., & French, J. R. P. (1980). Social support, occupational stress, and health. Journal of Health and Social Behavior, 21, 202–218. doi:10.2307/2136616
   Google Scholar
• Last, J. M. (2007). A dictionary of public health. Oxford, UK: Oxford University Press.
   Google Scholar
• Lazarus, R. S. (1966). Psychological stress and the coping process. New York, NY: McGraw-Hill.
   Google Scholar
• Lazarus, R. S. (1991). Emotion and adaptation. New York, NY: Oxford University Press.
   Google Scholar
• Lazarus, R. S., & Folkman, S. (1984). Stress, appraisal, and coping. New York, NY: Springer.
   Google Scholar
• Lee, J. H., & Ok, C. (2012). Reducing burnout and enhancing job satisfaction: Critical role of hotel employees’ emotional intelligence and emotional labor. International Journal of Hospitality Management, 31, 1101–1112. doi:10.1016/j.ijhm.2012.01.007
   Google Scholar
• Levine, S., & Scotch, N. A. (Eds.). (2013). Social stress. Piscataway, NJ: Transaction Publishers.
   Google Scholar
• Lo, K., & Lamm, F. (2005). Occupational stress in the hospitality industry - An employment relations perspective. New Zealand Journal of Employment Relations, 30(1), 23–47.
   Google Scholar
• Lowry, P. B., & Gaskin, J. (2014). Partial Least Squares (PLS) Structural Equation Modeling (SEM) for building and testing behavioural causal theory: When to choose it and how to use it. IEEE Transactions on Professional Communication, 57(2), 123–146. doi:10.1109/TPC.2014.2312452
   Google Scholar
• Makepolo news. (29 May 2015). Total number of star-rated hotels in Shandong reached 910, including 28 5-star hotels. Retrieved February 23, 2018, from http://news.makepolo.com/101605.html
   Google Scholar
• Mossakowski, K. N., & Zhang, W. (2014). Does social support buffer the stress of discrimination and reduce psychological distress among Asian Americans? Social Psychology Quarterly, 77(3), 273–295. doi:10.1177/0190272514534271
   Google Scholar
• Mulvaney, R. H., O’Neill, J. W., Cleveland, J. N., & Crouter, A. C. (2007). A model of work-family dynamics of hotel managers. Annals of Tourism Research, 34(1), 66–87. doi:10.1016/j.annals.2006.07.002
   Google Scholar
• Murphy, L. R., & Sauter, S. L. (2003). The USA perspective: Current issues and trends in the management of work stress. Australian Psychologist, 38(2), 151–157. doi:10.1080/00050060310001707157
   Google Scholar
• O’Neill, J. W., & Davis, K. (2011). Work stress and well-being in the hotel industry. International Journal of Hospitality Management, 30, 385–390. doi:10.1016/j.ijhm.2010.07.007
   Google Scholar
• Parker, D. F., & DeCotiis, T. A. (1983). Organizational determinants of job stress. Organizational Behavior and Human Performance, 32, 160–177. doi:10.1016/0030-5073(83)90145-9
   Google Scholar
• Pienaar, J., & Willemse, S. A. (2008). Burnout, engagement, coping and general health of service employees in the hospitality industry. Tourism Management, 29, 1053–1063. doi:10.1016/j.tourman.2008.01.006
   Google Scholar
• Pizam, A., & Thornburg, S. W. (2000). Absenteeism and voluntary turnover in Central Florida Hotels: A pilot study. International Journal of Hospitality Management, 19, 211–217. doi:10.1016/S0278-4319(00)00011-6
   Google Scholar
• Pomaki, G., DeLongis, A., Frey, D., & Short, K. (2010). When the going gets tough: Direct, buffering and indict effects of social support on turnover intentions. Teaching and Teacher Education, 26(6), 1340–1346. doi:10.1016/j.tate.2010.03.007
   Google Scholar
• Preacher, K. J., & Hayes, A. F. (2008). Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behavior Research Methods, 40(3), 879–891. doi:10.3758/BRM.40.3.879
   Google Scholar
• Qiu, H., Ye, B. H., Hung, K., & York, Q. Y. (2015). Exploring antecedents of employee turnover intentions - Evidence of China’s hotel industry. Journal of China Tourism Research, 11(1), 53–66. doi:10.1080/19388160.2014.908756
   Google Scholar
• Qu, H., & Zhao, X. (2012). Employees’ work-family conflict moderating life and job satisfaction. Journal Business Research, 65, 22–28. doi:10.1016/j.jbusres.2011.07.010
   Google Scholar
• Reid, K. M., & Taylor, M. G. (2015). Social support, stress, and maternal postpartum depression: A comparison of supportive relationships. Social Science Research, 54, 246–262. doi:10.1016/j.ssresearch.2015.08.009
   Google Scholar
• Roth, S., & Cohen, L. J. (1986). Approach, avoidance, and coping with stress. American Psychologist, 41, 813–819. doi:10.1037/0003-066X.41.7.813
   Google Scholar
• Scheier, M. F., & Carver, C. S. (1985). Optimism, coping, and health: Assessment and implications of generalized outcome expectancies. Health Psychology, 4, 219–247. doi:10.1037/0278-6133.4.3.219
   Google Scholar
• Scheier, M. F., Weintraub, J. K., & Carver, C. S. (1986). Coping with stress: Divergent strategies of optimists and pessimists. Journal of Personality and Social Psychology, 51(6), 1257–1264. doi:10.1037/0022-3514.51.6.1257
   Google Scholar
• Stevens, J. P. (2002). Applied multivariate statistics for the social sciences (4th ed.). Hillsdale, NJ: Erlbaum.
   Google Scholar
• Tromp, D. M., & Blomme, R. J. (2012). The effect of effort expenditure, job control and work-home arrangements on negative work-home interference in the hospitality industry. International Journal of Hospitality Management, 31, 1213–1221. doi:10.1016/j.ijhm.2012.02.011
   Google Scholar
• Tsaur, S. H., & Tang, Y. Y. (2012). Job stress and well-being of female employees in hospitality: The role of regulatory leisure coping styles. International Journal of Hospitality Management, 31, 1038–1044. doi:10.1016/j.ijhm.2011.12.009
   Google Scholar
• Tyler, P., & Cushway, D. (1995). Stress in nurses: The effects of coping and social support. Stress Medicine, 11(1), 243–251. doi:10.1002/(ISSN)1099-1700
   Google Scholar
• Viswesvaran, C., Sanchez, J. I., & Fisher, J. (1999). The role of social support in the process of work stress: A meta-analysis. Journal of Vocational Behavior, 54(2), 314–334. doi:10.1006/jvbe.1998.1661
   Google Scholar
• Vitaliano, P. P., Russo, J., Carr, J. E., Maiuro, R. D., & Becker, J. (1985). Ways of Coping Checklist: Revision and psychometric properties. Multivariate Behavioral Research, 20(1), 3–26. doi:10.1207/s15327906mbr2001_1
   Google Scholar
• Yoon, Y., & Uysal, M. (2005). An examination of the effects of motivation and satisfaction on destination loyalty: A structural model. Tourism Management, 26(1), 45–56. doi:10.1016/j.tourman.2003.08.016
   Google Scholar
• Zhao, X., Lynch, J. G., & Chen, Q. (2010). Reconsidering Baron and Kenny: Myths and truths about mediation analysis. Journal of Consumer Research, 37(2), 197–206. doi:10.1086/651257
   Google Scholar