Hospital performance management: A multi-criteria decision-making approach

ABSTRACT

The power of hospital performance management (HPM) today is recognized for providing effective healthcare quality. HPM is a key for any healthcare organization. It bridges the gap between conceptual planning of organizational goals and the physical monitoring of the status of daily operations. The main aim of this research study is to identify and prioritize performance indicators responsible for HPM. These indicators are evaluated using the MFFDH methodology. These indicators helped in generating scenarios and action plan for enhancing HPM.

KEYWORDS:

• Multi-criteria decision-making
• hospital performance management
• performance indicators
• strategies

Disclosure statement

No potential conflict of interest was reported by the authors.

Contributors: None.

Ethics approval: None.

Notes on contributors

Aman Tyagi did his M. Tech. in Computer Science from Dayalbagh Educational Institute Agra (India). Currently he is working for his Ph.D. degree in the Department of Physics and Computer Science, D.E.I., Agra. His area of interest includes biomedical engineering, decision support system, fuzzy rule base system and intelligent systems.

Preetvanti Singh is a Professor in the Department of Physics and Computer Science, Dayalbagh Educational Institute, Agra, India. She received her PhD in Operation Research from Dayalbagh Educational Institute, Agra, India. Her current research interests include decision support system (DSS), geographical information system (GIS) and optimization techniques. She has published several papers in various reputed journals and co-authored computer science textbooks.

ORCID

Aman Tyagi http://orcid.org/0000-0002-7607-1302

Additional information

Funding

One of the authors Aman Tyagi is thankful to University Grants Commission, New Delhi for financial support.