Human trafficking in the hospitality industry in the Netherlands

ABSTRACT

This article explores the level of preparedness of front office (FO) employees to recognise and react to human trafficking (HT). The information used for this research was based on relevant literature related to the subject. Also, data for this study were collected by conducting semi-structured interviews with eight respondents working for hotels (international hotel groups) in the area of Amsterdam in the FO department. The interviews were transcribed and coded for further analysis. Considering the results, the respondents suggested that a supportive company culture and open communication seemed to be related to their “freedom to act”. The HT prevention policy seems to be adequately implemented, and training is provided. Nevertheless, respondents have identified additional needs related to refresher training and its contents. Lastly, respondents stated they were unaware of the availability of a HT checklist. They have obtained knowledge of HT signs through training and feel they are, up to a certain level point, able to recognise a victim.

KEYWORDS:

• company culture
• front office employees
• human trafficking
• training
• victim