Buyer Attitudes and the Continuity of Manufacturer/Retailer Relationships

Abstract

This research focuses on the delisting (or unbuying) of products and what in the attitude of the buyer might lead to a delisting of all the supplier's products, thereby ending the relationship. A del-isted product is defined here as one which was still being sold by other retailers. The decision to delist therefore involves a purposive action by the retail buyer. Using confirmatory analysis of a model of delisting behaviour, both cognitive and affective components of buyers' attitudes were found to correlate with the ending of the relationship by the retail buyer. Of the antecedent factors, frequency of contact was found to be the most salient. The practical and theoretical implications are discussed.

Key Words:

• Retailer Manufacturer Relationships
• Retail Buying
• De-listing