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International Journal of Production Research Volume 59, 2021 - Issue 14
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Articles

Service excellence and market value of a firm: an empirical investigation of winning service awards and stock market reaction

Xinrui Zhana School of Management and Economics, University of Electronic Science and Technology of China, Chengdu, People’s Republic of ChinaCorrespondence[email protected]
[email protected]
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,
Yinping Mua School of Management and Economics, University of Electronic Science and Technology of China, Chengdu, People’s Republic of ChinaView further author information
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Manpreet Horab Scheller College of Business, Georgia Institute of Technology, Atlanta, GA, USAView further author information
&
Vinod R. Singhalb Scheller College of Business, Georgia Institute of Technology, Atlanta, GA, USAView further author information
Pages 4188-4204 | Received 16 Sep 2019, Accepted 14 Apr 2020, Published online: 12 May 2020

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