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Cybernetics and Systems
An International Journal
Volume 40, 2009 - Issue 7
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Original Articles

CUSTOMER SEGMENTATION AND CLASSIFICATION FROM BLOGS BY USING DATA MINING: AN EXAMPLE OF VOIP PHONE

Long-Sheng Chen Department of Information Management, Chaoyang University of Technology, TaiwanCorrespondence[email protected]
,
Chun-Chin Hsu Department of Industrial Engineering and Management, Chaoyang University of Technology, Taiwan
&
Mu-Chen Chen Institute of Traffic and Transportation, National Chiao Tung University, Taipei, Taiwan
Pages 608-632 | Published online: 04 Sep 2009

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