Articles
The dark side of AI-powered service interactions: exploring the process of co-destruction from the customer perspective
基于人工智能服务交互的阴暗面: 从客户的角度探索共毁的过程
Daniela Castilloa Brunel Business School, Brunel University London, Uxbridge, UK;b Department of Marketing, Faculty of Economics, Management and Accountancy, University of Malta, Msida, MaltaCorrespondence[email protected]
https://orcid.org/0000-0001-7673-2388
https://orcid.org/0000-0001-7673-2388, Ana Isabel Canhotoa Brunel Business School, Brunel University London, Uxbridge, UKhttps://orcid.org/0000-0002-1623-611X
https://orcid.org/0000-0002-1623-611X & Emanuel Saidb Department of Marketing, Faculty of Economics, Management and Accountancy, University of Malta, Msida, Maltahttps://orcid.org/0000-0002-6481-6258
https://orcid.org/0000-0002-6481-6258