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Production Planning & Control
The Management of Operations
Volume 28, 2017 - Issue 6-8: Improving Supply Chain Performance through Management Capabilities
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Original Articles

Impact of customer loyalty and service operations on customer behaviour and firm performance: empirical evidence from UK retail sector

Usha RamanathanNottingham Business School, Nottingham Trent University, Nottingham, UKCorrespondence[email protected]
,
Nachiappan SubramanianSchool of Business, Management and Economics, University of Sussex, Brighton, UK
,
Wantao YuKent Business School, University of Kent, Chatham, UK
&
Rohini VijaygopalOpen University Business School, Milton Keynes, UK
Pages 478-488 | Received 17 Oct 2014, Accepted 28 Jun 2016, Published online: 16 May 2017

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