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Public Money & Management Volume 43, 2023 - Issue 5
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Research articles

‘While you’re there, can you just … ’ The emotional labour of role extending in public services

Catherine Needhama Health Services Management Centre, University of Birmingham, Birmingham, UK
,
Elizabeth Griffithsa Health Services Management Centre, University of Birmingham, Birmingham, UK
&
Catherine Manganb Institute of Local Government Studies, University of Birmingham, Birmingham, UK
Pages 397-404 | Published online: 18 Nov 2021

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