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European Journal of Information Systems Volume 28, 2019 - Issue 3

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How does online interactional unfairness matter for patient–doctor relationship quality in online health consultation? The contingencies of professional seniority and disease severity

Xiaofei ZhangBusiness School, Nankai University, Tianjin, China

http://orcid.org/0000-0002-6539-7366

Xitong GuoSchool of Management, Harbin Institute of Technology, Harbin, China

http://orcid.org/0000-0002-9569-0299

Kee-hung LaiFaculty of Business, The Hong Kong Polytechnic University, Kowloon, Hong Kong

http://orcid.org/0000-0001-9296-0882

Wu YiCollege of Management and Economics, Tianjin University, Tianjin, China.Correspondence[email protected]

http://orcid.org/0000-0002-4288-5228

Pages 336-354 | Received 01 Jun 2016, Accepted 29 Sep 2018, Published online: 27 Nov 2018

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https://doi.org/10.1080/0960085X.2018.1547354
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