Advanced search
Publication Cover
Journal of the Chinese Institute of Industrial Engineers Volume 29, 2012 - Issue 6
Journal homepage
534
Views
3
CrossRef citations to date
0
Altmetric
Original Articles

Capturing customer value creation based on service experience – a case study on News Café

以服務經驗產生顧客價值之創造-以NEWS咖啡為研究案例

蘇羅文 中原大學工業與系統工程學系 32023桃園縣中壢市中北路200號 阿瑪加雅天主教大學工業工程學系 ， 雅加達 ， 印尼 楊錦洲 中原大學工業與系統工程學系 范柳 慶熙大學管理學院 ， 漢城 ， 韓國

Ronald Sukwadi Department of Industrial and Systems Engineering, Chung Yuan Christian University, 200 Chung Pei Road, Chung-Li, Taoyuan 32023, Taiwan, ROC; Department of Industrial Engineering, Atma Jaya Catholic University, Jakarta, IndonesiaCorrespondence[email protected]
,
Ching-Chow Yang Department of Industrial and Systems Engineering, Chung Yuan Christian University, 200 Chung Pei Road, Chung-Li, Taoyuan 32023, Taiwan, ROC
&
Liu Fan School of Management, Kyung Hee University, Seoul, South Korea; College of Economics and Management, Shandong University of Science and Technology, Shandong, China
Pages 383-399 | Received 24 Nov 2011, Accepted 26 Jun 2012, Published online: 24 Aug 2012

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.