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Journal of Risk Research Volume 19, 2016 - Issue 4
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Original Articles

The effects of firm actions on customers’ responses to product recall crises: analyzing an automobile recall in China

Jiuchang WeiSchool of Management, University of Science and Technology of China, Hefei, P.R. China
,
Ming ZhaoSchool of Management, University of Science and Technology of China, Hefei, P.R. ChinaCorrespondence[email protected]
,
Fei WangSchool of Management, University of Science and Technology of China, Hefei, P.R. China
&
Dingtao ZhaoSchool of Management, University of Science and Technology of China, Hefei, P.R. China
Pages 425-443 | Received 02 Apr 2014, Accepted 28 Sep 2014, Published online: 28 Nov 2014

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