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International Journal of Logistics Research and Applications

A Leading Journal of Supply Chain Management

Volume 21, 2018 - Issue 3

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An exploratory study on the returns management process in an online retailer

Ana Carolina de AraújoIndustrial Engineering, Centro Universitário da FEI, São Paulo, Brazil

Erica Mayumi MatsuokaIndustrial Engineering, Centro Universitário da FEI, São Paulo, Brazil

July Ellen UngIndustrial Engineering, Centro Universitário da FEI, São Paulo, Brazil

Alexandre MassoteIndustrial Engineering, Centro Universitário da FEI, São Paulo, Brazil

Mauro SampaioIndustrial Engineering, Centro Universitário da FEI, São Paulo, BrazilCorrespondence[email protected]

http://orcid.org/0000-0002-1217-6295

Pages 345-362 | Received 28 Mar 2016, Accepted 14 Aug 2017, Published online: 04 Sep 2017

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https://doi.org/10.1080/13675567.2017.1370080
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