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Public Management Review Volume 16, 2014 - Issue 4: Street-level Bureaucracy and Government Performance
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An Implementation Framework for Public Service Charters: Results of a concept mapping study

Jean-Pierre Thomassen University of Groningen and Erasmus University Rotterdam, Rotterdam, The Netherlands E-mail: [email protected]Correspondence[email protected]
,
Kees Ahaus Faculty of Economics and Business University of Groningen, Groningen, The Netherlands E-mail: [email protected]
,
Steven Van de Walle Department of Public Administration, Erasmus University Rotterdam, Rotterdam, The Netherlands E-mail: [email protected]
&
Udo Nabitz AMC Amsterdam Institute of Addiction Research University of Amsterdam, Amsterdam, The Netherlands E-mail: [email protected]
Pages 570-589 | Received 22 Jan 2012, Accepted 20 Aug 2012, Published online: 03 Dec 2012

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