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International Journal of Hospitality & Tourism Administration Volume 23, 2022 - Issue 5

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Research Article

Service Quality Dimensions in Hotel Service Delivery Options: Comparison between Human Interaction Service and Self-Service Technology

Soona Parka School of Hospitality and Tourism Management, Purdue University, West Lafayette, IndiaUSACorrespondence[email protected]

https://orcid.org/0000-0002-2687-5206

David J. Kwunb Rosen College of Hospitality Management, University of Central Florida, Orlando, FloridaUSA

Jeong-Yeol Parkb Rosen College of Hospitality Management, University of Central Florida, Orlando, FloridaUSA

Diego Bufquinb Rosen College of Hospitality Management, University of Central Florida, Orlando, FloridaUSA

Pages 931-958 | Received 27 Aug 2020, Accepted 31 Mar 2021, Published online: 07 Jun 2021

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https://doi.org/10.1080/15256480.2021.1935392
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