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Public Performance & Management Review Volume 43, 2020 - Issue 2
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Articles

Street-Level Bureaucrats’ Attitude toward Clients: A Study of Work Group Influence in the Dutch and Belgian Tax Administration

Shelena KeulemansRadboud University; Correspondence[email protected]
ORCID Iconhttp://orcid.org/0000-0002-0039-2580View further author information
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Steven Van de WalleKU Leuven Public Governance InstituteORCID Iconhttp://orcid.org/0000-0003-1531-7097View further author information
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Pages 334-362 | Published online: 17 Dec 2019

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