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International Journal of Systems Science: Operations & Logistics Volume 2, 2015 - Issue 3
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Regular papers

A queueing model for the capacity planning of a multi-phase human services process

N. SonenbergDepartment of Mathematics and Statistics, The University of Melbourne, Parkville, AustraliaCorrespondence[email protected]
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,
G. AuDepartment of Human Services, Melbourne, Victoria, AustraliaView further author information
&
P.G. TaylorDepartment of Mathematics and Statistics, The University of Melbourne, Parkville, AustraliaView further author information
Pages 156-167 | Received 29 Jun 2014, Accepted 02 Feb 2015, Published online: 17 Mar 2015

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