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Cogent Business & Management Volume 4, 2017 - Issue 1
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Research Article

Total quality model for aligning organization strategy, improving performance, and improving customer satisfaction by using an approach based on combination of balanced scorecard and lean six sigma

Ardeshir BazrkarDepartment of Industrial Management, Islamic Azad University, Tabriz Branch, Tabriz, IranView further author information
,
Soleyman IranzadehDepartment of Industrial Management, Islamic Azad University, Tabriz Branch, Tabriz, IranCorrespondence[email protected]
ORCID Iconhttps://orcid.org/0000-0001-8533-2810View further author information
ORCID Icon &
Naser Feghhi FarahmandDepartment of Industrial Management, Islamic Azad University, Tabriz Branch, Tabriz, IranView further author information
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Shaofeng LiuUniversity of Plymouth, UK
(Reviewing Editor)
Article: 1390818 | Received 21 Aug 2017, Accepted 07 Oct 2017, Published online: 06 Nov 2017

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