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Cogent Business & Management Volume 5, 2018 - Issue 1
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Research Article

Abusive customer behaviour and frontline employee turnover intentions in the banking industry: The mediating role of employee satisfaction

Bylon ABeeku BamfoMarketing and Corporate Strategy, Kwame Nkrumah University of Science and Technology, Kumasi, Ashanti, GhanaCorrespondence[email protected]
ORCID Iconhttps://orcid.org/0000-0002-3203-9482View further author information
ORCID Icon,
Courage Simon Kofi DogbeBusiness, Jiangsu University, Zhenjiang, P.R. ChinaORCID Iconhttps://orcid.org/0000-0003-4658-4067View further author information
ORCID Icon &
Harry MingleMarketing, Standard Chartered Bank, Kumasi, GhanaView further author information
|
Len Tiu WrightDe Montfort University Faculty of Business and Law, UKView further author information
(Reviewing editor)
Article: 1522753 | Received 16 Apr 2018, Accepted 09 Sep 2018, Published online: 11 Oct 2018

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