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Cogent Business & Management Volume 7, 2020 - Issue 1
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OPERATIONS, INFORMATION & TECHNOLOGY

Customers perception on logistics service quality using Kansei engineering: empirical evidence from indonesian logistics providers

Dian Palupi Restuputri1 University of Muhammadiyah Malang, Jl. Raya Tlogomas 26, Malang65144, IndonesiaView further author information
,
Ilyas Masudin1 University of Muhammadiyah Malang, Jl. Raya Tlogomas 26, Malang65144, IndonesiaCorrespondence[email protected]
View further author information
&
Citra Permata Sari1 University of Muhammadiyah Malang, Jl. Raya Tlogomas 26, Malang65144, IndonesiaView further author information
|
Albert W. K. Tan2 Education, Malaysia Institute for Supply Chain Innovation, MalaysiaView further author information
(Reviewing editor)
Article: 1751021 | Received 04 Feb 2020, Accepted 31 Mar 2020, Published online: 21 Apr 2020

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