Advanced search
Publication Cover
Cogent Business & Management Volume 9, 2022 - Issue 1
Submit an article Journal homepage
5,004
Views
8
CrossRef citations to date
0
Altmetric
MARKETING

Gauging customers’ negative disconfirmation in online post-purchase behaviour: The moderating role of service recovery

Muhammad Mazhar1 Department of Management & Humanities, Universiti Teknologi PETRONAS, Seri Iskandar, Ipoh, MalaysiaView further author information
,
Ding Hooi Ting1 Department of Management & Humanities, Universiti Teknologi PETRONAS, Seri Iskandar, Ipoh, MalaysiaView further author information
,
Amir Zaib Abbasi2 Department of Management Sciences, Shaheed Zulfikar Ali Bhutto Institute of Science and Technology, Islamabad, Pakistan;3 IRC for Finance and Digital Economy, KFUPM Business School, King Fahd University of Petroleum & Minerals, Dhahran, Saudi ArabiaCorrespondence[email protected]
ORCID Iconhttps://orcid.org/0000-0001-8220-1989View further author information
ORCID Icon,
Muhammad Aamir Nadeem4 School of Management, Universiti Sains Malaysia, George Town, MalaysiaView further author information
&
Haider Ali Abbasi1 Department of Management & Humanities, Universiti Teknologi PETRONAS, Seri Iskandar, Ipoh, MalaysiaView further author information
Article: 2072186 | Received 26 Sep 2021, Accepted 10 Apr 2022, Published online: 18 May 2022

Reprints and Permissions

This is an open access article distributed under the terms of the Creative Commons CC BY license, which permits unrestricted use, distribution, reproduction in any medium, provided the original work is properly cited.

You are not required to obtain permission to reuse this article in part or whole.

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.