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Cogent Business & Management Volume 9, 2022 - Issue 1
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MARKETING

Examining the effects of electronic service quality on online banking customer satisfaction: Evidence from Zambia

Bruce Mwiya1 Enterprise and Marketing (SEM) Research and Consultancy Cluster, School of Business, Copperbelt University, Kitwe, ZambiaCorrespondence[email protected] [email protected]
ORCID Iconhttps://orcid.org/0000-0002-6570-4637View further author information
ORCID Icon,
Mathew Katai1 Enterprise and Marketing (SEM) Research and Consultancy Cluster, School of Business, Copperbelt University, Kitwe, ZambiaView further author information
,
Justice Bwalya1 Enterprise and Marketing (SEM) Research and Consultancy Cluster, School of Business, Copperbelt University, Kitwe, ZambiaView further author information
,
Maidah Kayekesi1 Enterprise and Marketing (SEM) Research and Consultancy Cluster, School of Business, Copperbelt University, Kitwe, ZambiaView further author information
,
Sekela Kaonga1 Enterprise and Marketing (SEM) Research and Consultancy Cluster, School of Business, Copperbelt University, Kitwe, ZambiaView further author information
,
Edwin Kasanda1 Enterprise and Marketing (SEM) Research and Consultancy Cluster, School of Business, Copperbelt University, Kitwe, ZambiaView further author information
,
Christopher Munyonzwe1 Enterprise and Marketing (SEM) Research and Consultancy Cluster, School of Business, Copperbelt University, Kitwe, ZambiaView further author information
,
Bernadette Kaulungombe1 Enterprise and Marketing (SEM) Research and Consultancy Cluster, School of Business, Copperbelt University, Kitwe, ZambiaView further author information
,
Eledy Sakala1 Enterprise and Marketing (SEM) Research and Consultancy Cluster, School of Business, Copperbelt University, Kitwe, ZambiaView further author information
,
Alexinah Muyenga1 Enterprise and Marketing (SEM) Research and Consultancy Cluster, School of Business, Copperbelt University, Kitwe, ZambiaView further author information
&
Donald Mwenya1 Enterprise and Marketing (SEM) Research and Consultancy Cluster, School of Business, Copperbelt University, Kitwe, ZambiaView further author information
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Article: 2143017 | Received 10 Jul 2022, Accepted 30 Oct 2022, Published online: 20 Nov 2022

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