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Journal of Travel & Tourism Marketing Volume 10, 2001 - Issue 4
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Original Articles

Measurement and Management Issues in Customer Satisfaction Research: Review, Critique and Research Agenda: Part One

Dr. Atila Yuksel Department of Tourism Administration and Hospitality Management, Adnan Menderes University, Turkey
&
Fisun Yuksel Center for Tourism, Sheffield Hallam University, England
Pages 47-80 | Received 05 Jun 2000, Accepted 15 Mar 2001, Published online: 17 Oct 2008

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