References
- AlalwanJAEnterprise content management research: a comprehensive reviewJournal of Enterprise Information Management201225544146110.1108/17410391211265133
- Alter S (2006) The work system method: connecting people, processes, and IT for business results. Work System Press.
- AlterSWork System Theory: Overview of Core Concepts, Extensions, and Challenges for the FutureJournal of the Association for Information Systems20131421
- AlterSTheory of WorkaroundsCommunications of the Association for Information Systems201434155
- AnsariSMFissPCZajacEJMade to fit: How practices vary as they diffuseAcademy of Management Review2010351679210.5465/AMR.2010.45577876
- AshJSBergMCoieraESome unintended consequences of information technology in health care: the nature of patient care information system-related errorsJournal of the American Medical Informatics Association200411210411210.1197/jamia.M1471
- AzadBKingNEnacting computer workaround practices within a medication dispensing systemEuropean Journal of Information Systems200817326427810.1057/ejis.2008.14
- AzadBKingNInstitutionalized computer workaround practices in a Mediterranean country: an examination of two organizationsEuropean Journal of Information Systems201121435837210.1057/ejis.2011.48
- BagozziRPThe role of measurement in theory construction and hypothesis testing: toward a holistic modelConceptual and theoretical developments in marketing197981532
- BaronRMKennyDAThe moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerationsJournal of Personality and Social Psychology1986516117310.1037/0022-3514.51.6.1173
- BeathCBecerra-FernandezIRossJShortJFinding value in the information explosionMIT Sloan Management Review201253418
- BhattacherjeeAUnderstanding information systems continuance: an expectation-confirmation modelMIS Quarterly200125335137010.2307/3250921
- BhattacherjeeAHikmetNPhysicians’ resistance toward healthcare information technology: a theoretical model and empirical testEuropean Journal of Information Systems200716672573710.1057/palgrave.ejis.3000717
- Böhn M (2014) The market for ECM software. In Enterprise Content Management in Information Systems Research (Vom Brocke J and Simons A, Eds), pp. 23–36, Springer, Berlin.
- Boudreau M-C and Robey D (2005) Enacting integrated information technology: a human agency perspective. Organization Science16(1), 3–18.
- BrazelJFDangLThe effect of ERP system implementations on the management of earnings and earnings release datesJournal of Information Systems200822212110.2308/jis.2008.22.2.1
- BrislinRWBack-Translation for Cross-Cultural ResearchJournal of Cross-Cultural Psychology19701318521610.1177/135910457000100301
- Broadhurst K, Wastell D, White S, Hall C, Peckover S, Thompson K, Pithouse A and Davey D (2009) Performing ‘initial assessment’: identifying the latent conditions for error at the front-door of local authority children’s services. British journal of social work.
- CampbellDTFiskeDWConvergent and discriminant validation by the multitrait-multimethod matrixPsychological Bulletin19595628110510.1037/h0046016
- CarminesEGZellerRAReliability and validity assessment1979Beverly Hills, CalifSage Publications
- Chang JC-J and King WR (2005) Measuring the Performance of Information Systems: A Functional Scorecard. Journal of Management Information Systems22(1), 85.
- ChinWWCommentary: Issues and Opinion on Structural Equation ModelingMIS Quarterly1998221716
- ChinWWMarcoulidesGAThe Partial Least Squares Approach to Structural Equation ModelingModern methods for business research1998Mahwah, NJErlbaum295336
- ChinWWGopalASalisburyWDAdvancing the Theory of Adaptive Structuration: The Development of a Scale to Measure Faithfulness of AppropriationInformation Systems Research19978434236710.1287/isre.8.4.342
- Chin WW, Thatcher JB and Wright RT (2012) Assessing common method bias: problems with the ULMC technique. MIS Quarterly36(3), 1003.
- CohenJStatistical power analysis for the behavioral sciences1988Hillsdale, N.J.L. Erlbaum Associates
- CvachMMonitor alarm fatigue: an integrative reviewBiomedical Instrumentation & Technology201246426827710.2345/0899-8205-46.4.268
- Davison RM and Ou CXJ (2013) Sharing knowledge in technology deficient environments: individual workarounds Amid corporate restrictions. Proceedings of the 2013 European Conference on Information Systems.
- DeloneWMcLeanEInformation Systems Success: The Quest for the Dependent VariableInformation Systems Research199231609510.1287/isre.3.1.60
- DeloneWMcLeanEThe DeLone and McLean Model of Information Systems Success: A Ten-Year UpdateJournal of Management Information Systems200319493010.1080/07421222.2003.11045748
- DwivediYKWastellDLaumerSHenriksenHZMyersMDBunkerDElbannaARavishankarMNSrivastavaSCResearch on information systems failures and successes: Status update and future directionsInformation Systems Frontiers2014
- EckhardtALaumerSWeitzelTWho influences whom? Analyzing workplace referents’ social influence on IT adoption and non-adoptionJournal of Information Technology2009241112410.1057/jit.2008.31
- FerneleyEHSobreperezPResist, comply or workaround? An examination of different facets of user engagement with information systemsEuropean Journal of Information Systems200615434535610.1057/palgrave.ejis.3000629
- FlanaganJCThe critical incident techniquePsychological Bulletin195451432710.1037/h0061470
- FornellCLarckerDFEvaluating Structural Equation Models with Unobservable Variables and Measurement ErrorJournal of Marketing Research1981181395010.2307/3151312
- GableGGSederaDTaizanCHANRe-conceptualizing Information System Success: The IS-Impact Measurement ModelJournal of the Association for Information Systems200897132
- Gasparas J and Monteiro E (2009) Cross-contextual use of integrated information systems. Proceedings of the 2009 European Conference on Information Systems.
- GasserLThe integration of computing and routine workACM Transactions on Information Systems19864320522510.1145/214427.214429
- Gilbert MR, Shegda KM, Chin K, Tay G and Koehler-Kruener H (2013) Magic quadrant for enterprise content management.
- GrahlmannKRHelmsRWHilhorstCBrinkkemperSAmerongenSReviewing Enterprise Content Management: a functional frameworkEuropean Journal of Information Systems201121326828610.1057/ejis.2011.41
- GremlerDDThe Critical Incident Technique in Service ResearchJournal of Service Research200471658910.1177/1094670504266138
- HairJFMultivariate data analysis2010Upper Saddle River, NJPrentice Hall
- Hair JF (2014) A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). Sage, Thousand Oaks (California) [etc.].
- HalbeslebenJRBSavageGTWakefieldDSWakefieldBJRework and workarounds in nurse medication administration processHealth Care Management Review201035212413310.1097/HMR.0b013e3181d116c2
- Harman HH (1976) Modern Factor Analysis. University of Chicago Press, Chicago.
- Henseler J, Ringle CM and Sarstedt M (2015) A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 1–21.
- HullandJUse of partial least squares (PLS) in strategic management research: a review of four recent studiesStrategic Management Journal199920219520410.1002/(SICI)1097-0266(199902)20:2<195::AID-SMJ13>3.0.CO;2-7
- IgnatiadisINandhakumarJThe effect of ERP system workarounds on organizational control: An interpretivist case studyScandinavian Journal of Information Systems20092123
- IivariJAn empirical test of the DeLone-McLean model of information system successACM SIGMIS Database200536282710.1145/1066149.1066152
- JoshiKA Model of Users’ Perspective on Change: The Case of Information Systems Technology ImplementationMIS Quarterly199115222910.2307/249384
- Kim H-W and Kankanhalli A (2009) Investigating user resistance to information systems implementation: A status quo bias perspective. MIS Quarterly33(3), 567–582.
- KimSSThe integrative framework of technology use: an extension and testMIS Quarterly2009333513538
- KlausTBlantonJEUser resistance determinants and the psychological contract in enterprise system implementationsEuropean Journal of Information Systems201019662563610.1057/ejis.2010.39
- KlausTWingreenSCBlantonJEResistant groups in enterprise system implementations: a Q-methodology examinationJournal of Information Technology20102519110610.1057/jit.2009.7
- KoopmanPHoffmanRWork-arounds, make-work, and kludgesIEEE Intelligent Systems2003186707510.1109/MIS.2003.1249172
- KoplowitzRRymerJRHammondJSBrownVSharePoint Enters Its Awkward Teenage Years2013Cloud, And Mobile Signal A TransitionCustomer Struggles With Social
- Koppel R, Wetterneck T, Telles JL and Karsh B-T (2008) Workarounds to barcode medication administration systems: their occurrences, causes, and threats to patient safety. Journal of the American Medical Informatics Association15(4), 408–423.
- LandisJRKochGGThe Measurement of Observer Agreement for Categorical DataBiometrics197733115910.2307/2529310
- LapointeLRivardSA Multilevel Model of Resistance to Information Technology ImplementationMIS Quarterly20052931
- Laumer S (2016) Information quality dimensions: two exploratory case studies with enterprise content management system users. In 24th European Conference on Information Systems, Paper 141, Istanbul, Turkey.
- LaumerSBeimbornDMaierCWeinertCEnterprise Content ManagementBusiness & Information Systems Engineering20135644945210.1007/s12599-013-0291-3
- Laumer S, Maier C, Eckhardt A and Weitzel T (2014) Why are they grumbling about my new system? Theoretical foundation and empirical evidence of employee grumbling as a user resistance behavior. Proceedings of the 2014 International Conference on Information Systems.
- LaumerSMaierCEckhardtAWeitzelTUser personality and resistance to mandatory information systems in organizations. A theoretical model and empirical test of dispositional resistance to changeJournal of Information Technology2015311678210.1057/jit.2015.17
- LaumerSMaierCEckhardtAWeitzelTWork routines as an object of resistance during information systems implementations. Theoretical foundation and empirical evidenceEuropean Journal of Information Systems201625431734310.1057/ejis.2016.1
- Laumer S, Maier C and Weitzel T (2015b) Successfully implementing enterprise content management: lessons learnt from a financial service provider. In Proceedings of the 36th International Conference on Information Systems (ICIS 2015), Fort Worth, Tx, USA.
- LeeYWStrongDMKahnBKWangRYAIMQ: a methodology for information quality assessmentInformation & Management200240213314610.1016/S0378-7206(02)00043-5
- LiangHSarafNHuQXueYAssimilation of enterprise systems: the effect of institutional pressures and the mediating role of top managementMIS Q20073115987
- MaierCLaumerSEckhardtAWeitzelTAnalyzing the impact of HRIS implementations on HR personnel’s job satisfaction and turnover intentionThe Journal of Strategic Information Systems201322319320710.1016/j.jsis.2012.09.001
- MaierCLaumerSEckhardtAWeitzelTGiving too much social support: social overload on social networking sitesEuropean Journal of Information Systems201524544746410.1057/ejis.2014.3
- MaierCLaumerSWeinertCWeitzelTThe effects of technostress and switching stress on discontinued use of social networking services: a study of Facebook useInformation Systems Journal201525327530810.1111/isj.12068
- MarakasGMHornikSPassive resistance misuse: overt support and covert recalcitrance in IS implementationEuropean Journal of Information Systems19965320821910.1057/ejis.1996.26
- MarkusMLPower, Politics, and MIS ImplementationCommunications of the ACM198326643044410.1145/358141.358148
- MartinkoMJZmudRWHenryJWAn attributional explanation of individual resistance to the introduction of information technologies in the workplaceBehaviour & Information Technology199615531333010.1080/014492996120085a
- Mcgann ST and Lyytinen K (2008) The improvisation effect: a case study of user improvisation and its effects on information system evolution. Proceedings of the 2008 International Conference on Information Systems.
- McKinneyVYoonKZahediFMThe Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation ApproachInformation Systems Research200213329631510.1287/isre.13.3.296.76
- Nahm AY, Rao SS, Solis-Galvan LE and Ragu-Nathan TS (2002) The Q-sort method: assessing reliability and construct validity of questionnaire items at a pre-testing stage. Journal of Modern Applied Statistical Methods 1(1 (Article 15)).
- NordheimSPäivärintaTImplementing enterprise content management: from evolution through strategy to contradictions out-of-the-boxEuropean Journal of Information Systems200615664866210.1057/palgrave.ejis.3000647
- NunnallyJCPsychometric theory1967New YorkMcGraw-Hill
- Paivarinta T and Munkvold B (2005) Enterprise content management: an integrated perspective on information management. In Proceedings of the 38th Annual Hawaii International Conference on System Sciences, p. 96, IEEE.
- PattersonESRogersMLChapmanRJRenderMLCompliance with intended use of bar code medication administration in acute and long-term care: an observational studyHuman Factors: The Journal of the Human Factors and Ergonomics Society2006481152210.1518/001872006776412234
- PavlouPALiangHXueYUnderstanding and mitigating uncertainty in online exchange relationships: A principal-agent perspectiveMIS Quarterly2007311105136
- PetridesLACosts and benefits of the workaround: inventive solution or costly alternativeInternational Journal of Educational Management2004182100108
- PetterSDeloneWMcLeanEMeasuring information systems success: models, dimensions, measures, and interrelationshipsEuropean Journal of Information Systems200817323626310.1057/ejis.2008.15
- PetterSDeloneWMcLeanEThe Past, Present, and Future of “IS Success”Journal of the Association for Information Systems2012135341362
- PetterSDeloneWMcLeanEInformation Systems Success: The Quest for the Independent VariablesJournal of Management Information Systems201329476210.2753/MIS0742-1222290401
- PfaffenbergerBTechnological dramasScience, Technology & Human Values199217328231210.1177/016224399201700302
- PittLFWatsonRTKavanCBService Quality: A Measure of Information Systems EffectivenessMIS Quarterly199519217310.2307/249687
- PodsakoffPMMackenzieSBLEEJ-YPODSAKOFFNPCommon method biases in behavioral research: A critical review of the literature and recommended remediesJournal of Applied Psychology200388587990310.1037/0021-9010.88.5.879
- PolitesGLKarahannaEShackled to the status quo: The inhibiting effects of incumbent system habit, switching costs, and inertia on new system acceptanceMIS Quarterly201236121
- PolitesGLRobertsNThatcherJConceptualizing models using multidimensional constructs: a review and guidelines for their useEuropean Journal of Information Systems2012211224810.1057/ejis.2011.10
- PollockNWhen is a work-around? Conflict and negotiation in computer systems developmentScience, Technology & Human Values200530449651410.1177/0162243905276501
- Ragu-NathanTSTarafdarMRagu-NathanBSTuQThe Consequences of Technostress for End Users in Organizations: Conceptual Development and Empirical ValidationInformation Systems Research200819441743310.1287/isre.1070.0165
- RaiALangSSWelkerRBAssessing the Validity of IS Success Models: An Empirical Test and Theoretical AnalysisInformation Systems Research2002131506910.1287/isre.13.1.50.96
- RichinsMLA multivariate analysis of responses to dissatisfactionJournal of the Academy of Marketing Science1987153243110.1007/BF02722168
- Ringle CM, Wende S and Becker J-M (2015) SmartPLS 3. SmartPLS GmbH.
- RivardSLapointeLInformation Technology Implementers’ Responses to User Resistance: Nature and EffectsMIS Quarterly2012363897
- RussellB‘You Gotta lie to IT’: software applications and the management of technological change in a call centreNew Technology, Work and Employment200722213214510.1111/j.1468-005X.2007.00189.x
- Safadi H and Faraj S (2010) The role of workarounds during an opensource electronic medical record system implementation. Proceedings of the 2010 International Conference on Information Systems.
- SalisburyWDChinWWGopalANewstedPRResearch Report: Better Theory Through Measurement-Developing a Scale to Capture Consensus on AppropriationInformation Systems Research20021319110310.1287/isre.13.1.91.93
- SelanderLHenfridssonOCynicism as user resistance in IT implementationInformation Systems Journal201222428931210.1111/j.1365-2575.2011.00386.x
- StrongDMMillerSMExceptions and exception handling in computerized information processesACM Transactions on Information Systems (TOIS)199513220623310.1145/201040.201049
- StrongDMVolkoffOUnderstanding organization-enterprise system fit: a path to theorizing the information technology artifactMIS Quarterly2010344731756
- TruexDBaskervilleRTravisJAmethodical systems development: the deferred meaning of systems development methodsAccounting, management and information technologies2000101537910.1016/S0959-8022(99)00009-0
- Turel O (2014) Quitting the use of habituated hedonic information systems. European Journal of Information Systems.
- TyrväinenPPäivärintaTSalminenAIivariJCharacterizing the evolving research on enterprise content managementEuropean Journal of Information Systems200615662763410.1057/palgrave.ejis.3000648
- VenkateshVMorrisMDavisGDavisFDUser acceptance of information technology: toward a unified viewMIS Quarterly2003273425478
- VogelsmeierAAHalbeslebenJRScott-CawiezellJRTechnology implementation and workarounds in the nursing homeJournal of the American Medical Informatics Association200715111411910.1197/jamia.M2378
- VolkoffOStrongDMElmesMBTechnological embeddedness and organizational changeOrganization Science200718583284810.1287/orsc.1070.0288
- Vom BrockeJSimonsAHerbstADerungsRNovotnySThe business drivers behind ECM initiatives: a process perspectiveBusiness Process Management Journal201117696598510.1108/14637151111182710
- Vom BrockeJSonnenbergCBuddendickCVom BrockeJSimonsAJustifying ECM Investments with the Return on Process Transformation: The Case of an ECM-Driven Transformation of Sales Processes at Hilti CorporationEnterprise Content Management in Information Systems Research2014Berlin Heidelberg, Berlin, HeidelbergSpringer255277
- WilliamsLJEdwardsJRVandenbergRJRecent Advances in Causal Modeling Methods for Organizational and Management ResearchJournal of Management200329690393610.1016/S0149-2063(03)00084-9
- WilliamsMDDwivediYKLalBSchwarzAContemporary trends and issues in IT adoption and diffusion researchJournal of Information Technology200924111010.1057/jit.2008.30
- WixomBHToddPAA theoretical integration of user satisfaction and technology acceptanceInformation Systems Research20051618510210.1287/isre.1050.0042
- WrightRTCampbellDEThatcherJBRobertsNOperationalizing Multidimensional Constructs in Structural Equation Modeling: Recommendations for IS ResearchCommunications of the Association for Information Systems201230123
- ZeelenbergMPietersRBeyond valence in customer dissatisfaction: a review and new findings on behavioral responses to regret and disappointment in failed servicesJournal of Business Research200457444545510.1016/S0148-2963(02)00278-3